Kayla Miles
Newark,NJ
Summary
Dynamic professional with proven expertise in organization and time management, honed as a Receptionist at Morris Animal Inn and a Sales Associate at Old Navy. Excelled in streamlining operations and enhancing customer satisfaction through exceptional service and problem-solving abilities. Skilled in data entry and verbal communication, consistently achieving positive outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Receptionist
Morris Animal Inn
03.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Associate
Old Navy
07.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Psychology
Montclair State University
Montclair, NJ05.2026
High School Diploma -
Central High School
Newark, NJ06.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Greeting and Seating Clients
- Typing Speed
- Problem-Solving
- Verbal and written communication
Timeline
Receptionist
Morris Animal Inn
03.2024 - 09.2024
Sales Associate
Old Navy
07.2021 - 01.2023
Bachelor of Science - Psychology
Montclair State University
High School Diploma -
Central High School
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