Isabella Duarte
Summary
Driven public administration professional specializing in regulatory compliance and operational excellence. Achieved zero compliance deviations with stringent FDA, USDA, and DEA regulations, while enhancing team productivity through targeted training and mentorship initiatives that streamlined workflows.
Overview
6
6
years of professional experience
Work History
Animal Specialist II
Grifols Biologicals LLC
02.2022 - Current
- Regulatory Compliance: Ensured compliance with FDA, USDA, and DEA regulations and pharmacopeia mandates, achieving zero compliance deviations.
- Data Integrity & Technology: Utilized secure SAP database architecture to input, review, and audit confidential, highly sensitive test results, preserving strict data accuracy.
- Quality Control & Logistics: Organized and prepared complex technical reagents, equipment, and materials for testing protocols, meeting strict operational timelines.
- Training & Mentorship: Onboarded and trained new specialists on daily tasks and SOPs, enhancing team efficiency and workflow knowledge.
Behavior Technician
Autism Spectrum Therapies
08.2021 - 01.2022
- Implemented customized, high-structure behavioral programs for diverse clients aged 18 months to 18 years, enhancing motor, social, and self-regulation skills.
- Utilized Applied Behavior Analysis (ABA) methodologies to systematically track and document client progress toward therapeutic goals, ensuring clarity in treatment effectiveness.
- Collaborated with families and clinical supervisors, employing strong interpersonal skills to address sensitive situations and support client needs.
Guest Services Representative
Target
05.2020 - 08.2021
- Public Interaction & Service: Managed high-volume, front-line public interactions, providing efficient and professional assistance to diverse community members, enhancing overall guest satisfaction.
- Conflict Resolution: Utilized strong interpersonal skills and de-escalation techniques to resolve complex guest inquiries, return discrepancies, and service complaints, improving guest experience and retention.
- Financial Accountability: Processed high-volume monetary transactions, cash handling, and point-of-sale (POS) audits accurately, ensuring total balance reconciliation at the close of every shift.
- Operational Coordination: Collaborated with cross-functional team members and store leadership to streamline drive-up logistics and returns processing, enhancing front-end efficiency and service delivery.
Education
Master of Public Administration -
Arkansas State University
Jonesboro, AR05-2026
Bachelor of Science - Animal Science
Washington State University
Pullman, WA05-2021
Skills
- Regulatory compliance
- Policy analysis and regulatory compliance
- Public budgeting and administrative ethics
- Data and records management
- Secure database tracking
- Meticulous logging and cross-referencing
- Data cross-referencing
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Clear communication
- Human resource management
- Professional mentorship
- Clear communication skills
Timeline
Animal Specialist II
Grifols Biologicals LLC
02.2022 - Current
Behavior Technician
Autism Spectrum Therapies
08.2021 - 01.2022
Guest Services Representative
Target
05.2020 - 08.2021
Master of Public Administration -
Arkansas State University
Bachelor of Science - Animal Science
Washington State University