Marika Douglas-Filling
Concord,NC
Summary
Detail-oriented Behavioral Specialist with expertise in implementing behavior intervention plans. Strong analytical skills and effective communication enable the development of individualized treatment plans that foster significant improvements in patient behavior. Experienced in conducting assessments and applying behavioral theories to enhance therapeutic outcomes.
Overview
2018
2018
years of professional experience
Work History
Animal behavioral specialist/rescue coordinator
Gaston County Police Department
Dallas, NC
01.2015 - 01.2018
- Educated pet parents on care needs and provided timely service updates to enhance pet well-being
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored and upheld compliance with laws, regulations, and industry standards to ensure safe operations.
- Reviewed customer feedback data to create actionable plans for enhancing service quality and client satisfaction.
- Assessed behavioral crises for police department cases and determined immediate intervention needs.
Manager at a Dog Daycare
Camp Bow Wow
Charlotte, NC
01.2015 - 01.2017
- Managed daily dog daycare and boarding operations at Camp Bow Wow
- Supervised pet parent check-in and check-out procedures
- Coordinated play yard schedules and dog group rotations
- Monitored dog behavior and addressed safety concerns
- Trained staff on cleaning, feeding, and kennel routines
- Coordinated staff schedules, coverage, and workflow assignments.
- Supervised employee performance, coaching, and issue resolution.
- Implemented process improvements across employer operations.
- Maintained compliance with company standards and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Manager at Animal Daycare & Boarding
Pampered Pets
Mooresville, North Carolina
- Monitored inventory, supplies, and equipment needs.
- Maintained compliance with safety, quality, and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
Child Life Specialist Volunteer
Levine Children's Hospital at Carolinas Medical Center
Charlotte, NC
- Assessed child coping needs in hospital pediatric care settings.
- Prepared patients for procedures using age-appropriate explanations and medical play.
- Supported families with guidance during hospitalization and treatment changes.
- Organized bedside activities and distraction materials for pediatric units.
- Maintained child-friendly spaces with toys, supplies, and developmental resources.
- Developed individualized coping strategies for patients based on their needs.
- Assisted with preparation prior to procedures or surgeries by providing anticipatory guidance and education to patients and families.
- Created age-appropriate activities for hospitalized children.
Teacher
Montessori Community School of Davidson
Davidson, North Carolina
- Planned age-appropriate lessons for preschool classroom activities
- Guided social, emotional, and language development through daily routines
- Observed student behavior and documented developmental progress
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Communicated child needs and updates with parents and caregivers
- Supervised children during play, meals, and outdoor time
- Maintained safe, clean, organized classroom environment
- Prepared learning materials, toys, and classroom supplies
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Developed professional relationships with parents, teachers, directors and therapists.
Education
Bachelor of Arts - Early childhood education and family development
University of North Carolina At Charlotte
Charlotte, NCAssociate of Applied Science - Architectural technology
Central Piedmont Community College
Charlotte, NCSkills
- Behavior assessment
- Crisis intervention
- Case management
- Regulatory compliance
Timeline
Animal behavioral specialist/rescue coordinator
Gaston County Police Department
01.2015 - 01.2018
Manager at a Dog Daycare
Camp Bow Wow
01.2015 - 01.2017
Manager at Animal Daycare & Boarding
Pampered Pets
Child Life Specialist Volunteer
Levine Children's Hospital at Carolinas Medical Center
Teacher
Montessori Community School of Davidson
Bachelor of Arts - Early childhood education and family development
University of North Carolina At Charlotte
Associate of Applied Science - Architectural technology
Central Piedmont Community College