Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Dusenbury

Fishkill,NY

Summary

People-person with 7+ years of experience in customer-facing roles. Familiar with major customer service software, customer resolution, and first-rate customer care.

Overview

7
7
years of professional experience

Work History

Home Health Aide

Lily Martin Care
, NY
03.2021 - Current
  • Assisted clients with bathing, dressing and incontinence care.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .

Medical Receptionist

Poughkeepsie Medical Group
Poughkeepsie, Ny
07.2019 - 03.2021
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Front Office Agent

Holiday Inn
Middletown, NY
01.2017 - 06.2019
  • Greeted guests upon arrival and provided assistance with check-in procedures.
  • Ensured customer satisfaction routinely to create a positive experience and repeating customers.
  • Balanced daily cash transactions and prepared deposit slips.
  • Performed administrative duties including filing paperwork, updating guest profiles, and responding to emails and phone calls.

Education

Some College (No Degree) - Liberal Arts And General Studies

Ocean County College
Toms River, NJ

Skills

  • Time management
  • Adaptability
  • Computer skills
  • Critical thinking
  • Customer service
  • Teamwork

Timeline

Home Health Aide

Lily Martin Care
03.2021 - Current

Medical Receptionist

Poughkeepsie Medical Group
07.2019 - 03.2021

Front Office Agent

Holiday Inn
01.2017 - 06.2019

Some College (No Degree) - Liberal Arts And General Studies

Ocean County College

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Isabella Dusenbury