Isabella Espino
Mars Hill,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Starbucks Shift Lead
Ingles Supermarket
Mars Hill, NC
05.2024 - Current
- Responded to customer inquiries and complaints in a professional manner.
- Identified needs of customers promptly and efficiently.
- Provided guidance and support to other team members as needed.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Scheduled staff shifts, considering peak times and individual availability.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Managed daily workflow and scheduled staff for adequate coverage.
- Trained new employees on company policies, procedures, and job duties.
- Handled cash register transactions accurately while providing excellent customer service.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Assisted general manager with operations game plan and company initiatives implementation.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Checked orders for quality and completeness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Supervised staff during shift changes and ensured transition went smoothly.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Delegated tasks to employees and monitored activities and task completion.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Starbucks Barista
Ingles Markets Inc
Mars Hill, NC
11.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Checked brewing equipment for proper functionality.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Input orders into point of sale system and handled customer payments.
- Prepared and served hot or cold beverages.
- Created signs and displays to advertise store products or events.
- Created promotional displays for advertising special events or promotions at the cafe.
- Restocked product displays based on demand and projected sales.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Photographer’s Assistant
Freelance Photographer
Bakersfield, USA
04.2017 - 08.2023
- Used Adobe Photoshop and Lightroom to enhance image quality.
- Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize final product
- Photographed high-quality images for various print and digital projects
- Completed complex photo shoots at indoor and outdoor venues
- Planned and prepared for on-location and studio shoots
- Selected and set up appropriate props, backdrops, and lighting
- Inspected proofs to verify quality of images for assignments
- Defined and recommended detailed solutions to capture images
- Ensure that all necessary photographic materials are available before each session begins.
- Tested equipment prior to use, verifying good working order.
- Improvised photographic methods and techniques.
- Scouted locations and curated props for photography shoots.
- Selected and adjusted subjects, equipment, and lighting to achieve desired effects.
- Adjust apertures and shutter speeds according to the photographer's instructions.
Fulfillment Team Member
Target
Wylie, USA
11.2022 - 07.2023
- Picked, prepped, and stowed orders for guests in a timely and efficient manner
- Assisted guests throughout the store with any questions they had while completing orders in the time allotted
- Took initiative in assisting fellow team members with any questions or issues presented
- Adhered to a strict routine needed to successfully fulfill orders within instructed time
- Finished orders with low amounts of time quickly to assure guests received orders on time
Twitch Affiliate
Twitch
Bakersfield, USA
06.2020 - 10.2022
- Designed and produced emotes for a few channels and for myself
- Streaming a variety of gaming content on average of around 100+ hours a month
- Participated in charity streams and charity stream relays
- Maintain multiple social medias (Twitch, Twitter)
Production Assistant
Esports Engine
Wylie, USA
06.2022 - 06.2022
- Conducted myself in a professional manner in a high stress environment
- Helped the production line and camera crew as needed
- Remained attentive and alert to potential needs
- Helped with event set up and break down
Education
High School Diploma - Graphic Design, Medical Academy
Stockdale High School
Bakersfield, CA05-2020
Skills
- Photography
- Graphic design
- Customer service
- Problem solving
- Interpersonal skills
- Teamwork and collaboration
- Attention to Detail
- Excellent multitasking
- Customer service
- Shift leadership
- Decision-making capacity
- Verbal and written communication
- Employee recognition
- Positive attitude
- Shift checklists
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals., Seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Accomplishments
- Barista of the Month within the first full month working as a Starbucks Barista.
- Promoted within from Barista to Barista Trainer to Shift Lead quickly.
- Most efficient and high performing employee during time in Target Fulfillment.
- Received Employee of the Month in Target Fulfillment.
Timeline
Starbucks Shift Lead
Ingles Supermarket
05.2024 - Current
Starbucks Barista
Ingles Markets Inc
11.2023 - Current
Fulfillment Team Member
Target
11.2022 - 07.2023
Production Assistant
Esports Engine
06.2022 - 06.2022
Twitch Affiliate
Twitch
06.2020 - 10.2022
Photographer’s Assistant
Freelance Photographer
04.2017 - 08.2023
High School Diploma - Graphic Design, Medical Academy
Stockdale High School
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