Courtney Myers
Houston,TX
Summary
Strong communicator and people person with careful attention to detail. Offering a 8-year background in delivering exceptional customer service in a timely and efficient manner. Eager to join a flight attendant team, and willing to accept any hours in order to train, grow, and exceed in safety and service.
Overview
12
12
years of professional experience
Work History
Customer Support
Beaded Bae
Houston, TX
01.2018 - Current
- Provided timely support for about 40 customers per day via telephone, responding to messages received after hours within 1- 2 hours before tackling daily schedule
- Identified customers' issues, guided them through solutions, and offered additional support and references for future use
- Developed 15+ internal documents after resolving complex issues with no prior workflow solutions
- Informed customers about subscription packages, providing context and specifics for each package and addressing questions and concerns
- Life Skills Professional
Lee Elementary School
Houston, TX
01.2014 - 01.2018
- Helped students build life management and coping skills to handle daily needs and specific stressors
- Encouraged students to set and achieve reasonable goals on weekly basis
- Assisted with classroom inventory, maintenance, and preparation on a daily basis
- Assisted with the maintenance and preparation of administrative records and reports
- Assisted special needs students with personal care, feeding , restroom assistance and personal hygiene
- Assisted students with disabilities by transferring them to and from wheelchairs and other physical assistance
Apparel Specialist
Marshall’s
Houston, TX
01.2012 - 01.2014
- Upheld standards for merchandise presentation of apparel and footwear brands
- Supported service standards by positively engaging with customers
- Directed on-floor work assignments and operational tasks, providing on-floor training for associates without prompting
- Assisted store management team with general supervision in assigned department and other areas of store
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Monitored customers for signs of security concerns and escalated issues to management
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associates of General Arts -
Lone Star College
2014
Skills
- Verbal Communication
- Leadership
- Teamwork
- Reliable
- Personable
- Decision Making
- Flexible and Adaptable
- Responsible
- Collaboration
- Customer Service
Timeline
Customer Support
Beaded Bae
01.2018 - Current
Lee Elementary School
01.2014 - 01.2018
Apparel Specialist
Marshall’s
01.2012 - 01.2014
Associates of General Arts -
Lone Star College
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