Isabella Esposito
191 73rd St Brooklyn,NY
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
Work History
Guest Sales Associate
European Wax Center
10.2023 - 09.2024
- Promoted store products and wax passes , achieving locations sale goals successfully
- Managed reservation book; booked appointments around waxer and clients availability; canceled and rescheduled existing appointments ; confirmed existing reservations
- Contributed to promotional event planning boosting overall marketing effectiveness.
- Conducted inventory checks regularly, ensuring accurate stock levels for optimal replenishment practices.
- Improved guest loyalty by resolving customer issues promptly and professionally.
- Delivered prompt responses to phone inquiries, enhancing guest relations and encouraging potential visits to the store location.
- Maintained a clean and organized environment to create a positive experience.
- Managed efficient cash register operations.
Front Desk Receptionist
Salon 718
09.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments around client and stylists availability accurately using reservation software, knowledgeable in zenoti and phorest systems.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer problems and complaints efficiently
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
Cashier
Key Food Supermarket
12.2021 - 08.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06-2019
Skills
- Goal oriented
- Organization
- Brand awareness
- Merchandising
- Customer service
- Problem resolution
- Appointment scheduling
- Stock replenishment
- Multi-line phone systems
- Hospitality and accommodation
- Friendly and helpful
Timeline
Guest Sales Associate
European Wax Center
10.2023 - 09.2024
Front Desk Receptionist
Salon 718
09.2022 - 08.2023
Cashier
Key Food Supermarket
12.2021 - 08.2022
High School Diploma -
Fort Hamilton High School
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