Isabella Ferguson
Crystal River,FL
Summary
Committed and hardworking customer service representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Temp Customer Service Rep
Navy Exchange
10.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Performed cash, card, and check transactions to complete customer purchases.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Apple Specialist
Get Marketing Inc.
09.2022 - 09.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Volunteer
UWF Historic Trust
09.2021 - 12.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Kept case files updated, accurate and aligned with requirements.
- Managed supplies, processed orders, and maintained inventory.
Education
Bachelor of Arts - Anthropology
The University of West Florida
Pensacola, FL12.2023
Skills
- Call Management
- Customer Service
- Payment Collection
- Product restocking
- Returns processing
- Cash Register Operation
- Cash handling and management
- Loyalty Program Promotion
- Refunds and exchanges
Additional Information
Have had many different kinds of pets throughout my life (cats, dogs, rabbits, rats, snake, ferrets) and have helped care for them in everyway. I am no stranger to animal cleanup and health, and how to keep them happy while doing so.
Timeline
Temp Customer Service Rep
Navy Exchange
10.2023 - 12.2023
Apple Specialist
Get Marketing Inc.
09.2022 - 09.2023
Volunteer
UWF Historic Trust
09.2021 - 12.2021
Bachelor of Arts - Anthropology
The University of West Florida
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