Isabella Fernandez
Fairbanks,AK
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Realtor Assistant
Melanie Schwartz
Fairbanks, FL
01.2022 - 10.2023
- 1. **Administrative Support**: Managing schedules, organizing appointments, and handling correspondence such as emails and phone calls.
- 2. **Client Interaction**: Assisting in building relationships with clients by greeting them, providing information, and answering queries about properties and the buying/selling process.
- 3. **Property Listings**: Helping to create and maintain listings on various platforms, including inputting property details, arranging for photography, and updating information as necessary.
- 4. **Market Research**: Conducting research on current market trends, property values, and comparable sales to assist agents in pricing properties and making informed decisions.
- 5. **Documentation**: Assisting in the preparation of contracts, agreements, and other necessary paperwork, ensuring that all documents comply with regulations.
- 6. **Open Houses and Showings**: Assisting in organizing and setting up open houses, as well as scheduling and coordinating property showings for potential buyers.
- 7. **Marketing Support**: Helping with marketing efforts by creating promotional materials, managing social media accounts, and collaborating on advertising strategies.
- 8. **Transaction Coordination**: Tracking the progress of ongoing transactions, ensuring timely communication between all parties involved (clients, agents, lenders, etc.).
- 9. **Technology Use**: Utilizing real estate software and tools to manage listings, track leads, and optimize workflows.
- 10. **Follow-ups**: Conducting follow-up communication with clients after showings or open houses to gather feedback and nurture client relationships.
Education
GED -
Online Ged
Fairbanks, AKSkills
- 1 **Communication Skills**: Ability to clearly communicate with customers through various channels, including phone, email, and in-person interactions
- 2 **Problem-Solving**: Skilled in assessing situations and finding effective solutions to customer issues quickly and efficiently
- 3 **Empathy**: Understanding and relating to customer concerns and emotions, which helps in providing personalized service
- 4 **Active Listening**: Attentively listening to customer inquiries and feedback to better understand their needs
- 5 **Multitasking**: Ability to handle multiple inquiries or tasks simultaneously while maintaining a high level of service quality
- 6 **Attention to Detail**: Ensuring accuracy in information provided and in processing transactions
- 7 **Time Management**: Effectively managing time to prioritize tasks and respond to customers in a timely manner
- 8 **Technical Proficiency**: Familiarity with customer service software, CRM systems, and other relevant technologies
- 9 **Team Collaboration**: Working well with coworkers and other departments to resolve customer issues and improve service
- 10 **Conflict Resolution**: Handling disputes or dissatisfied customers calmly and professionally to reach a satisfactory outcome
Timeline
Realtor Assistant
Melanie Schwartz
01.2022 - 10.2023
GED -
Online Ged