Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Isabella Fuentes

Buda,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in the HEB industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Business Center Representative

HEB Grocery Store
Kyle, TX
12.2022 - Current
  • Provided excellent customer service to clients in person and over the phone.
  • Answered inquiries regarding services offered by the business center.
  • Assisted clients with printing, scanning, faxing, binding, laminating and other office needs.
  • Managed daily operations of the business center including opening and closing procedures.
  • Processed payments for services rendered using cash register or POS system.
  • Organized inventory of supplies necessary for operating the business center effectively.
  • Performed administrative tasks related to billing and invoicing customers for services rendered.
  • Ensured compliance with safety regulations and policies within the workplace.
  • Greeted customers upon arrival and provided them with assistance as needed.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude.
  • Trained new staff members on proper operation of office equipment.

Cashier

HEB Grocery Store
Kyle, TX
08.2020 - 01.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Johnson High School
Buda, TX
08-2022

Public Administation -

Texas State University
San Marcos, TX

Skills

  • Relationship Building
  • Sales
  • Conflict Resolution
  • Business Operations
  • Customer Service
  • Complaint Handling
  • Credit Card Payment Processing
  • Calm Under Pressure
  • Work Prioritization
  • Employee Coaching
  • Teamwork and Collaboration

Languages

Spanish
Professional

Accomplishments

  • promotion to business center
  • promotion to team lead

Timeline

Business Center Representative

HEB Grocery Store
12.2022 - Current

Cashier

HEB Grocery Store
08.2020 - 01.2023

High School Diploma -

Johnson High School

Public Administation -

Texas State University

Similar Profiles

CREATE PROFILE
Isabella Fuentes