Isabella Fuentes
Las Vegas,NV
Summary
Experienced with team leadership, conflict resolution, and guest satisfaction in hospitality setting. Utilizes operational management skills to streamline processes and improve service quality. Track record of fostering positive team dynamics and ensuring excellent customer experiences.
Overview
4
4
years of professional experience
Work History
Group Housing - Supervisor
MGM Resort International
04.2024 - Current
- Resolved guest challenges promptly, consistently improving overall guest satisfaction and service quality.
- Utilized strong resolution skills to address complex booking situations and guest concerns, leading to enhanced customer satisfaction.
- Thoroughly examined group contracts, identified discrepancies, and collaborated with relevant teams to implement effective solutions.
- Applied leadership strategies to maximize operational efficiency and ensure a high standard of service.
- Evaluated team performance, provided coaching, and led initiatives to foster continuous improvement.
- Managed scheduling and staffing to ensure adequate coverage during peak periods.
- Supervised daily operations of housing department ensuring high-quality guest experiences.
Group Housing - Specialist
MGM Resort International
11.2022 - 12.2023
- Building multiple property blocks and rates in Passkey, Amadeus, Opera and property management system.
- Managed a high volume of Groups while maintaining accuracy and attention to detail in all transactions.
- Communicate details and requirements to internal departments (Front Office, Sales, Housekeeping, Catering, Accounting, etc.).
- Ensure billing procedures, deposit handling, and payment instructions are correct and processed on time utilizing Opera hotel system.
Hotel Supervisor
The Strat Hotel, Casino
04.2022 - 11.2022
- Supervised daily hotel operations, ensuring compliance with service standards and guest satisfaction.
- Trained and mentored staff on operational procedures, enhancing team performance and service quality.
- Resolved guest concerns promptly, contributing to positive feedback and repeat business.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Coordinated room assignments and managed booking adjustments to optimize occupancy rates.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Education
Bachelor of Science - Hospitality Management
University Of Nevada Las Vegas
Las Vegas, Nevada12.2023
High School Diploma -
Las Vegas Nevada Virtual Academy
Las Vegas, NV05-2018
Skills
- Word, PowerPoint and Excel
- LMS/Opera
- Amadeus/Delphi
- Staff Supervision
- Cognos Reports & Passkey
- Guest Resolution
- Telephone Etiquette
- Cash Handling
- Hotel Operations
- Administrative Experience
- Reservation Software
- Team Development
- Reservation management
Timeline
Group Housing - Supervisor
MGM Resort International
04.2024 - Current
Group Housing - Specialist
MGM Resort International
11.2022 - 12.2023
Hotel Supervisor
The Strat Hotel, Casino
04.2022 - 11.2022
Bachelor of Science - Hospitality Management
University Of Nevada Las Vegas
High School Diploma -
Las Vegas Nevada Virtual Academy