Katie Holland
Las Vegas,NV
Summary
Highly motivated individual well-versed in providing excellent customer service and managing a variety of tasks in a fast-paced environment. Possesses excellent problem solving skills and ability to multitask while
maintaining high standards of quality customer service. Adaptable
professional with 11 years of casino guest service.
Overview
11
11
years of professional experience
Work History
Lounge Server
MGM Resort International
09.2014 - 02.2023
- Utilized POS system to process all transactions accurately with credit, cash or room charge
- Prioritized Noir/Platinum guests providing specialized service working with VIP hosts.
- Assisted with guest complaints using empathy, professionalism and chain of command.
- Built strong relationships with regular guests while creating positive memories and experiences for all guests.
- Comprehensive knowledge of spirits, wine and cocktails.
- Answered guests questions about shows, dining and directions.
- Kept tables and service areas clean at all times.
Lead Hostess
Sugar Factory American Brasserie
02.2012 - 09.2014
- Greeted all guests with friendly, welcoming demeanor.
- Seated VIP/celebrity quests with professional composure and urgency.
- Responsible for booking and organizing all reservations in high-volume restaurant.
- Created and kept records of comps and voids for management using excel.
- Provided guidance and direction to hostess team members regarding job responsibilities and expectations.
Education
Associates Degree - Hospitality
CCRI
Rhode Island Skills
- Cocktail Knowledge
- High-Volume Dining
- POS System Experience
- 11 years casino guest experience
- Team collaboration
- Issue handling
- Willing and able to learn new skills quickly
Timeline
Lounge Server
MGM Resort International
09.2014 - 02.2023
Lead Hostess
Sugar Factory American Brasserie
02.2012 - 09.2014
Associates Degree - Hospitality
CCRI
Similar Profiles
Kylie KeysKylie Keys
Front Desk Agent at MGM Resort InternationalFront Desk Agent at MGM Resort International
Denise HammondDenise Hammond
Security Officer at MGM Resort InternationalSecurity Officer at MGM Resort International
Kristina DavisKristina Davis
Hotel Front Desk Agent at MGM Resort InternationalHotel Front Desk Agent at MGM Resort International
Matt ColeMatt Cole
Social Media & Technical Support Specialist at DreamhostSocial Media & Technical Support Specialist at Dreamhost
MIKKA ANGELIQUE LAGUSMIKKA ANGELIQUE LAGUS
REMOTE PHARMACY TECHNICIAN (Contract Ended) at United HealthcareREMOTE PHARMACY TECHNICIAN (Contract Ended) at United Healthcare