Kaylee Neal
Las Vegas,NV
Summary
Experienced Server/Bartender with 8 years of customer service experience. Skilled in task prioritization and providing excellent customer service. Good communicator, empathic, and attentive to details. Ready to leverage training and experience to excel in a new professional challenge.
Overview
9
9
years of professional experience
Work History
Lounge Server
Park Mgm
01.2024 - Current
- Maintained a clean and organized lounge area, ensuring guest comfort and safety.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
- Boosted sales through upselling menu items and promoting daily specials.
- Collaborated with kitchen staff to ensure timely delivery of food orders for optimal guest experience.
- Assisted in the training of new servers, sharing best practices for efficient service delivery.
Server/Bartender
Bentley's On Sunset
07.2023 - 11.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Served food and beverages promptly with focused attention to customer needs.
- Create and maintain a friendly and welcoming atmosphere for all guests, ensuring a positive dining experience.
Cocktail Waitress and Lounge Server
Venetian
11.2018 - 11.2021
- To provide customer service within Forbes Standards
- To ID all guests that appear to be 30 and below and monitor alcohol consumption
- To handle all cash transactions and be knowledgeable of alcohol and bottle list
- To up-sale and work in a fast paced environment. (conventions)
Server
Metro Diner
08.2016 - 12.2018
- To be knowledgeable of menu and assist other departments when working
- To provide excellent guest service while maintaining time management
- To be knowledgeable of all different procedures required during different shifts
- Maintain a clean and organized work area to ensure a sanitary and safe environment for customers and staff.
Cocktail Waitress
The M- Pool
02.2016 - 11.2016
- Carry out complete opening, closing and shift change duties to keep pool working efficiently and teams ready to meet customer needs
- To be knowledgeable of menu and assist other departments when working
- To provide excellent guest service while maintaining time management
- To be knowledgeable of all different procedures required during different shifts
- To provide Forbes customer service to all guests
- To be knowledgeable of food and beverage menus
- To have efficient time management skills
- To handle all card and cash transactions.
Education
High School Diploma -
Silverado High School
06.2011
Skills
- Maintaining Clean Work Areas
- Efficient Multi-tasker
- Cash Handling
- Age Verification
- Cocktail Knowledge
- Menu Knowledge
- Forbes Standards
- Good Communicator
- Attentive to Details
- Food and Beverage Service
Timeline
Lounge Server
Park Mgm
01.2024 - Current
Server/Bartender
Bentley's On Sunset
07.2023 - 11.2024
Cocktail Waitress and Lounge Server
Venetian
11.2018 - 11.2021
Server
Metro Diner
08.2016 - 12.2018
Cocktail Waitress
The M- Pool
02.2016 - 11.2016
High School Diploma -
Silverado High School
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