Isabella Garcia
Middle Island,NY
Summary
Dependable Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Digital Shopper
Walmart
06.2022 - 03.2024
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Pharmacy Technician
The Pharmacy at 321
06.2021 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
Gaston Early College High School
Dallas, NC05.2022
Associate of Science - Science
Gaston College
Dallas, NC05.2022
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Workflow Optimization
- Pharmacy Law Compliance
- Drug Inventory Control
- Dosage Form Preparation
- Patient Counseling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walgreens
03.2024 - Current
Digital Shopper
Walmart
06.2022 - 03.2024
Pharmacy Technician
The Pharmacy at 321
06.2021 - 10.2021
High School Diploma -
Gaston Early College High School
Associate of Science - Science
Gaston College
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