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Isabella Garcia
Baytown
Summary
Dedicated medical professional with extensive experience in medical assistance and office management, skilled in delivering exceptional patient care and executing administrative duties that enhance clinic operations. Proven ability to support medical staff through collaborative teamwork, consistently achieving high-quality results in fast-paced healthcare environments. Proficient in venipuncture and capillary techniques, ensuring accurate blood collection while fostering a comfortable experience for patients. Strong knowledge of specimen handling and meticulous record-keeping practices, committed to maintaining the highest standards of patient care.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Head Medical Assistant/Certified Phlebotomist Technician
James Bernick M.D.
11.2020 - Current
- Supervised daily operations of medical assisting team to ensure efficient patient care delivery.
- Trained and mentored junior staff on clinical procedures and best practices.
- Developed and implemented workflows to streamline patient intake processes.
- Enhanced inventory management systems to maintain optimal supply levels for clinical needs.
- Collaborated with physician to optimize patient treatment plans and improve outcomes.
- Maintained a clean and organized work environment, ensuring compliance with safety and hygiene standards.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assisted physicians with examinations, procedures, and treatments to ensure optimal patient care.
- Maintained sterile techniques to prevent contamination during blood collection procedures.
Administrative Assistant
Coastal Exterminating
01.2016 - 01.2019
- Organized customer information and account data for business planning and customer service purposes.
- Created excel spreadsheets to track customer data.
- Organized office supplies and inventory, streamlining procurement processes for efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Managing over 50 phone calls a day.
- Promoted a positive work environment through effective communication skills and fostering professional relationships
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Maintained a comprehensive filing system and was able to placate and retrieve files as directed.
- Managed correspondence and communications, maintaining professionalism in all interactions.
- Maintained accurate records of service requests and customer interactions using internal management software.
Education
PBT - Phlebotomy Technician - Phlebotomy
San Jacinto College
Pasadena, TX01.2021
Associate of Science - Life Science
San Jacinto College
Pasadena, TX01.2018
High School Diploma -
La Porte High School
La Porte, TX01.2015
Skills
- Clinical leadership
- Staff training and supervision
- Vital signs monitoring
- HIPAA compliance
- Healthcare team collaboration
- Immunization administration
- Insurance verification
- Appointment scheduling
- Electronic health records management
- Specimen labeling
- Specimens collection and processing
- Phlebotomy
Certification
- PT - Phlebotomy Technician
Timeline
Head Medical Assistant/Certified Phlebotomist Technician
James Bernick M.D.
11.2020 - Current
Administrative Assistant
Coastal Exterminating
01.2016 - 01.2019
PBT - Phlebotomy Technician - Phlebotomy
San Jacinto College
Associate of Science - Life Science
San Jacinto College
High School Diploma -
La Porte High School