Isabella Godspower Odiong

• I learned..
• How to engage with guests in a genuine way, which includes asking questions to better understand their specific needs
• How to de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the retail area.
• Included stocking over 300 items daily.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• I learned...
• How to prep and properly sanitize food and the workspace area
• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Reduced customer waits times by 15-20% during peak hours by maintaining fast paced, organized workflow.

• I learned..
• Lifting heavy weight things
• Being able to effectively cash out customers
• The proper handling of money
• Interpersonal skills
• Product knowledge
• Loss protection techniques
• Including actively selling to over 60 customers per shift.

I learned..

• How to efficiently handle complaints from customers
• How to handle and where to place currency from customers
• How to handle and where to place currency from customers
• Trained and onboarded 10+ new team members, ensuring they met service, safety, and speed standards within 2 weeks or less
• How to Maintain high standards of customer service during high volume fast paced operations.
• Teamwork and flexibility