Isabella Gordon
Williamstown
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Manager
Rita’s Italian Ice
Sicklerville
02.2024 - Current
- Managed daily operations of customer service team at popular Italian ice shop.
- Implemented feedback systems to gather customer insights for service improvement.
- Collaborated with management to promote new flavors and seasonal offerings effectively.
- Monitored team performance through regular evaluations and coaching sessions.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Williamstown High School
Williamstown, NJSkills
- Customer service
- Team collaboration
- Performance evaluation
- Critical thinking
- Conflict resolution
- Quality assurance
- Focused on customer satisfaction
- Sales expertise
- Time management
- Conflict resolution techniques
- Expertise in sales
- Feedback collection
- Coordinating service initiatives
- Product and service solutions
Affiliations
- Golf
- Tennis
- National Honor Society
- Community Service
- German National Society
Timeline
Customer Service Manager
Rita’s Italian Ice
02.2024 - Current
Williamstown High School