Isabella Guadalupe
Elizabeth,PA
Summary
Results-driven administrative assistant with a focus on customer communications and relations. Skilled in driving business development, managing background operations, training staff, and executing targeted marketing campaigns to boost client retention and satisfaction. I have a deep understanding of psychology and the developed ability to communicate confidently. I also bring adaptability, a strong work ethic, and exceptional interpersonal skills to promote cultural growth. Willing to relocate: Anywhere
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Talent Aquisition
Castle Consulting Group LLC
Pittsburgh, PA
07.2025 - 12.2025
- Provided comprehensive administrative assistance to director, including interview coordination, schedule management, payroll processing, and facilitating business development opportunities.
- Enhanced professional calling and sales strategies to achieve peak operational effectiveness.
- Implemented and managed filing systems to support accurate and confidential record-keeping for physical and electronic documents.
- Facilitated agent development and growth initiatives to strengthen team capabilities and support organizational goals.
- Managed scheduling and calendar coordination for executive team, ensuring efficient time allocation.
Account Executive
Castle Consulting Group LLC
Carnegie, PA
06.2025 - 07.2025
- Promoted to Administrative Assistant
- Assisted in contract negotiations to secure favorable terms for clients and company.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Attended networking events to build relationships with potential customers.
- Conducted market research to identify new business opportunities and enhance competitive positioning.
Host/Marketing Coordinator
Juniper Grill
Pleasant Hills, PA
08.2024 - 06.2025
- Managed guest relations by attentively responding to inquiries, concerns, and special requests to enhance overall satisfaction.
- Implemented training programs for new host staff, focusing on proper greeting techniques, efficient reservation management, and adherence to customer service standards.
- Analyzed market trends and consumer data to inform strategic marketing decisions and improve campaign effectiveness.
- Managed social media platforms, increasing engagement through tailored content strategies.
Customer Account Representative
Home Genius Exteriors
Wilkinsburg, PA
04.2023 - 09.2023
- Negotiated contracts and pricing agreements with customers to maximize profitability
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring client satisfaction
- Provided ongoing support to existing customers by offering additional products/services based on their needs
- Collaborated with sales team to streamline order processing, improving workflow efficiency.
- Provided product knowledge training to new staff, fostering a knowledgeable team environment.
Receptionist/Client Representative
Hair Force Salon
Elizabeth, PA
01.2021 - 05.2022
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments using salon management software to optimize daily workflow.
- Fostered positive client relationships through attentive service and effective communication.
- Managed client inquiries and resolved issues to enhance customer satisfaction.
Education
Cosmetology (Trade school) - undefined
Bella Capelli Academy
Monroeville, PA06.2024
High school diploma - undefined
Elizabeth Forward High School
Elizabeth, PA06.2023
Skills
- Customer communication
- Phone etiquette skills
- Recruiting
- Schedule management
- Sales
- Customer service
- Interpersonal communication
- Frontline support management
- Appointment scheduling
- Administrative experience
- Office administration
Certification
Driver's License
Languages
English
Timeline
Administrative Assistant/Talent Aquisition
Castle Consulting Group LLC
07.2025 - 12.2025
Account Executive
Castle Consulting Group LLC
06.2025 - 07.2025
Host/Marketing Coordinator
Juniper Grill
08.2024 - 06.2025
Customer Account Representative
Home Genius Exteriors
04.2023 - 09.2023
Receptionist/Client Representative
Hair Force Salon
01.2021 - 05.2022
Cosmetology (Trade school) - undefined
Bella Capelli Academy
High school diploma - undefined
Elizabeth Forward High School