Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Guerrero

San Francisco,CA

Summary

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Waitress

Royal Tea Garden
Pleasanton, CA
01.2023 - 01.2024
  • Provided excellent customer service to ensure repeat customers.
  • Developed positive relationships with regular customers through friendly conversation.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Organized take-out orders efficiently according to customer requests.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Bussed tables as needed during peak hours.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Cashier

Chipotle
Pleasanton, CA
01.2022 - 05.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Cashier

Golden State Taqueria
Pleasanton, CA
01.2021 - 09.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.

Education

BECA - Broadcast And Electronic Communication Arts

San Francisco State University
San Francisco, CA
05-2025

Skills

  • Guest Relations Management
  • Menu Recommendations
  • Order Accuracy
  • Safe Food Handling
  • Customer Service
  • Table Bussing
  • Menu Presentation
  • Sales Techniques
  • Food Running
  • Liquor, Wine, and Food Service
  • Food Inspection
  • Greeting Guests
  • Special Dietary Requirements
  • Menu Memorization
  • Food Safety Understanding
  • Order Taking
  • Serving Expertise
  • Payment Processing
  • Table Setting Arrangements
  • Menu Knowledge
  • Cash Handling

Languages

Spanish
Professional

Timeline

Waitress

Royal Tea Garden
01.2023 - 01.2024

Cashier

Chipotle
01.2022 - 05.2022

Cashier

Golden State Taqueria
01.2021 - 09.2021

BECA - Broadcast And Electronic Communication Arts

San Francisco State University

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Isabella Guerrero