William Bishop
Union Grove,AL
Summary
Experienced Production Manager successful maintaining consistent on-time delivery for customers. Well-organized, proactive and resourceful in dealing with routine and complex production issues.
Overview
33
33
years of professional experience
Work History
Production Manager
Royal Cup Coffee And Tea
01.2020 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Addressed personnel issues and scheduling conflicts promptly.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
Packaging Manager
Royal Cup Coffee And Tea
03.2013 - 01.2020
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Used pallet jacks to safely move product and materials.
- Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
- Completed processing activities to conform with laws, safety standards and product hygiene standards.
- Interacted with inspection department to address and resolve packaging issues.
- Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
- Monitored team work performance and elevated production or personnel issues to management.
- Managed job performance machine operators to encourage steady and productive workflow.
- Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Evaluated production schedules and orders to arrange required materials and plan staffing needs.
- Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
- Applied lean principles to improve workflow and quality and reduce waste.
- Prepared and maintained production reports and personnel records.
- Collected samples for laboratory analysis.
- Oversaw hiring processes for over 80 permanent and temporary seasonal staff.
Operations Manager
Home Depot
09.2010 - 03.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Investigated and resolved departmental non-conformances.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Walmart
10.2007 - 09.2010
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Operations Manager, Break Pack Department
Walmart
08.2004 - 10.2007
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Investigated and resolved departmental non-conformances.
Operations Manager, Second Shift
Kmartcorp
06.2001 - 08.2004
- Supervised 100 employees on 2nd shift, overseeing efficiency of moving freight across all departments to finish the schedule;
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Managed 100 team members across 5 departments.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Receiving Operations Manager
Walmart
04.1999 - 06.2001
- Monitored over 50 employees' day-to-day activities and made plans to rectify issues resulting in achieving LOS goals.
- Reported issues to higher management with great detail, resulting in a better understanding of goals and improved processes.
- Developed and rolled out new policies designed to bolster productivity.
- Interviewed, hired and trained initial personnel.
Receiving Area Manager
Walmart
08.1998 - 04.1999
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
Distribution Center Associate
Walmart
08.1989 - 04.1998
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Processed and restocked returns.
- Uncovered and resolved errors with minimal oversight.
- Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
No Degree - Machine Shop Technology
Foothills Vocational
Searcy, AR05.1990
High School Diploma -
Beebe High School
Beebe, AR05.1980
Skills
- OSHA Regulations
- Master Scheduling
- Value Stream Mapping
- Staff Management
- Health and Safety Compliance
- Employee Performance Reviews
- Compliance with GMPs
- Performance Evaluations
- Cross-Functional Collaboration
- Operations Management
- KPI Tracking
- Operational Efficiency
Timeline
Production Manager
Royal Cup Coffee And Tea
01.2020 - Current
Packaging Manager
Royal Cup Coffee And Tea
03.2013 - 01.2020
Operations Manager
Home Depot
09.2010 - 03.2013
Operations Manager
Walmart
10.2007 - 09.2010
Operations Manager, Break Pack Department
Walmart
08.2004 - 10.2007
Operations Manager, Second Shift
Kmartcorp
06.2001 - 08.2004
Receiving Operations Manager
Walmart
04.1999 - 06.2001
Receiving Area Manager
Walmart
08.1998 - 04.1999
Distribution Center Associate
Walmart
08.1989 - 04.1998
No Degree - Machine Shop Technology
Foothills Vocational
High School Diploma -
Beebe High School
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