Isabella Guitron

• Managed day-to-day operations for a portfolio of 1390 multifamily units, overseeing leasing, maintenance, resident relations, and compliance.
• Worked closely with owners to create and implement staff training programs aimed at improving service quality and operational consistency.
• Strategically maintained high occupancy levels through resident retention initiatives and proactive leasing practices.
• Coordinated maintenance efforts to minimize response times and improve tenant satisfaction.
• Regularly reviewed financial statements to ensure alignment with revenue goals and budget forecasts

- Managed daily operations for 686 units, focusing on tenant relations, leasing, and property maintenance in a multifamily setting.

- Collaborated directly with the owners to develop and execute training programs for staff to enhance service delivery and operational efficiency.

-Developed strong relationships with tenants, enhancing tenant retention and satisfaction.

- Coordinated maintenance operations, ensuring timely and effective resolution of tenant requests.

- Successfully completed lease-ups, consistently meeting occupancy targets through strategic planning and execution.

• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.

- Supported property management functions, emphasizing tenant screening, lease negotiations, and collections, with a focus on multifamily properties.

- Worked alongside the owners to assist in the development of marketing strategies that increased property visibility and occupancy by [specific percentage].

- Collaborated with the maintenance team to ensure timely and effective resolution of tenant requests, enhancing overall tenant experience.

-Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.

-Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.

-Handled complaints from tenants regarding maintenance issues and resolved them promptly.

• Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
• Managed multiple projects simultaneously while meeting deadlines.
• Maintained accurate records of all tenant leases, payments, and occupancy status.
• Negotiated rental agreements with potential tenants.