Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Isabella Gutierrez

Saint Cloud,Florida

Summary

Enthusiastic and service-focused hospitality professional with a strong background in guest relations, safety compliance, and operations management in high-volume theme park environments. Proven ability to create memorable guest experiences, resolve issues efficiently, and lead dynamic teams. Passionate about providing exceptional service in hotel and resort settings, with strong communication, problem-solving, and leadership skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Supervisor

SeaWorld Orlando
08.2024 - Current
  • - Supervise and support ride operations team, ensuring adherence to safety protocols and operational procedures.
  • - Train, mentor, and evaluate team members to enhance performance and guest experience.
  • - Oversee daily ride operations, addressing challenges, guest concerns, and staffing needs.
  • - Conduct safety inspections to ensure compliance with company policies and regulations.
  • - Assist with scheduling and administrative duties to improve efficiency.
  • - Respond to and manage emergency situations, coordinating with security and medical teams.
  • - Foster a positive work environment, promoting teamwork and professional growth.

Ride Operator

Universal Studios Orlando
04.2024 - Current
  • - Operate and monitor rides, ensuring all safety procedures and equipment checks are followed.
  • - Assist guests with boarding and disembarking, providing clear instructions and ensuring safety compliance.
  • - Manage ride queues efficiently, ensuring smooth guest flow and crowd control.
  • - Conduct pre-opening and routine safety inspections, addressing any issues promptly.
  • - Engage with guests, answering questions and handling concerns professionally.
  • - Collaborate with team members, maintenance, and supervisors to ensure seamless ride operations.
  • - Maintain cleanliness of ride areas and report maintenance issues as needed.
  • - Stay up to date with safety training and Universal’s operational guidelines.

Senior Ride Operator

SeaWorld Orlando
06.2023 - 08.2024
  • - Supervised and mentored junior ride operators, providing training on safety protocols and customer service.
  • - Operated and monitored ride equipment to ensure smooth and safe operation throughout the day.
  • - Conducted routine inspections and maintenance checks to uphold safety standards.
  • - Assisted guests with ride procedures, addressing concerns and ensuring a positive experience.
  • - Responded to ride malfunctions and medical incidents, following emergency protocols.
  • - Maintained accurate operational records, including incidents and maintenance logs.
  • - Communicated effectively with maintenance teams and management to resolve operational issues.
  • - Identified areas for improvement and implemented changes to enhance efficiency and guest satisfaction.
  • - Ensured compliance with local, state, and federal regulations, as well as company policies.

Education

Associate of Arts Degree -

Valencia College
Orlando, Florida
01.2025

High School Diploma - undefined

Southland Christian School
Kissimmee, Florida
01.2022

Skills

  • Records management
  • Training and mentoring
  • Guest Service Excellence
  • Conflict Resolution & Communication
  • Safety & Emergency Protocols
  • Queue & Flow Management
  • Operations Coordination
  • Team Leadership

Certification

  • Certificate of Completion
  • Isabella Gutierrez has completed the requirements for Adult and Pediatric First Aid/CPR/AED conducted by: Seaworld of Florida-EHS
  • Date Completed: 2024-01-17
  • Valid Until: 2026-01-17
  • Certificate ID: 01E8QIV
  • Https://www.redcross.org/take-a-class/qrcode?certnumber=01E8QIV
  • Isabella Gutierrez has completed the requirements for First Aid/CPR/AED Instructor conducted by: Seaworld of Florida-EHS
  • Date Completed: 2024-12-10
  • Valid Until: 2026-12-10
  • Certificate ID: 01OQ5FM
  • Https://www.redcross.org/take-a-class/qrcode?certnumber=01OQ5FM

Awards

  • President's and Dean's honor list - Valencia 2024
  • Honor Roll
  • Global Distinction Award
  • SAGE Member
  • "SAGE Study Abroad Program" Scholarship Recipient




Timeline

Assistant Supervisor

SeaWorld Orlando
08.2024 - Current

Ride Operator

Universal Studios Orlando
04.2024 - Current

Senior Ride Operator

SeaWorld Orlando
06.2023 - 08.2024

High School Diploma - undefined

Southland Christian School

Associate of Arts Degree -

Valencia College

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Isabella Gutierrez