Isabella Herrera
Miami,FL
Summary
Motivated college student actively pursuing experience in the medical field, and eager to gain hands-on clinical exposure. Brings a strong foundation in time management, collaboration, and problem-solving, with a drive to apply transferable skills in healthcare settings. Committed to contributing positively to patient-centered teams while continuing to grow professionally through direct clinical experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Allstate
Miami, FL
05.2022 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
Education
Biology
Florida International University
Miami, FL05-2026
Phlebotomy Certificate
03-2025
4-40 Customer Representative License
12-2022
Skills
- Customer service
- Effective communication
- Phlebotomy
- Fluent in Spanish
- Patient scheduling
- Data entry
- Medical terminology in Spanish
- Microsoft office
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Active Involvement
- Alpha Epsilon Delta (Pre-health Honor Society)
- Women In Medicine
- Peer-Led Team Learning
Timeline
Customer Service Representative
Allstate
05.2022 - Current
Biology
Florida International University
Phlebotomy Certificate
4-40 Customer Representative License
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