Isabella Irish
Wilmington,NC
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into back into the field with skills that include de-escalation, the ability to talk to anyone, and the ability to maintain a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavior Technician
Carolina Dunes Behavioral Health
Wilmington, NC
10.2024 - Current
- Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
- Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
- Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
- Facilitated group therapy sessions focused on developing coping skills and fostering emotional resilience
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Maintained a clean and organized environment conducive to therapeutic interventions and client engagement
Bartender
Shoals Club
Bald Head Island, NC
05.2024 - 10.2024
- Prepared and served a diverse range of cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in managing inventory levels, tracking supplies, and ordering as needed.
- Developed knowledge of wine and spirits to enhance customer recommendations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Crosstown Bar and Grill
Batavia, IL
03.2023 - 05.2024
- Provided exceptional customer service by engaging patrons and responding to inquiries promptly.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and regulations.
Education
Master of Social Work - Social Work
University of North Carolina At Charlotte
Charlotte, NC05-2028
Bachelor of Science - Political Science
Illinois State University
Normal, IL05-2024
Skills
- Documentation skills
- Positive reinforcement
- Customer service
- Strong multitasking
- Outgoing personality
- Behavior management
- Highly reliable
Certification
- CPR Certification
- BLS Certification
- CPI Certification
Timeline
Behavior Technician
Carolina Dunes Behavioral Health
10.2024 - Current
Bartender
Shoals Club
05.2024 - 10.2024
Bartender
Crosstown Bar and Grill
03.2023 - 05.2024
Master of Social Work - Social Work
University of North Carolina At Charlotte
Bachelor of Science - Political Science
Illinois State University
The Batavia Impact Award
Award was given by the Batavia Chamber of Commerce for the organization of a Black Lives Matter rally in 2020.