Isabella Ivanov
Penfield,NY
Summary
Proven track record in enhancing customer experience and sales, notably at Shadow Lake Golf, where I spearheaded a revenue increase through strategic upselling. Adept in beverage preparation and fostering positive relationships, my reliability and exceptional service ethic have consistently improved operational efficiency and customer satisfaction. CPR and First Aid certified, I bring both critical hard and soft skills to any team.
Overview
1
1
year of professional experience
Work History
Beverage Cart Attendant
Shadow Lake Golf
2024.05 - Current
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Greeted guests and inquired into beverage choices.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
YMCA Childcare
YMCA Daycare
2023.06 - Current
- Mentored and supported youth participants in after-school programs, fostering personal growth and academic achievement.
- Strengthened relationships with local organizations through effective partnership development and collaboration efforts.
- Fostered a welcoming environment for all visitors through friendly greetings and prompt assistance with inquiries.
- Facilitated positive communication among staff members, volunteers, and program participants through regular meetings and updates.
- Gained knowledge and experience working with children in educational setting.
- Maintained clean facilities to better serve program needs.
Education
Associate of Science - Business Administration
Monroe Community College
Rochester, NY06.2024
High School Diploma -
Penfield Senior High School
Penfield, NY06.2022
Skills
- Beverage Preparation
- Reliability and punctuality
- Order Accuracy
- Excellent customer service
Timeline
Beverage Cart Attendant
Shadow Lake Golf
2024.05 - Current
YMCA Childcare
YMCA Daycare
2023.06 - Current
Associate of Science - Business Administration
Monroe Community College
High School Diploma -
Penfield Senior High School
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