Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Isabella Jefferson

Ocala,FL

Summary

Dedicated and detail-oriented Medical Assistant with hands-on experience in patient care, clinical procedures, and administrative support. Highly skilled in time management, organization, and ensuring efficient workflow in fast-paced medical environments. Passionate about delivering high-quality patient care while maintaining HIPAA compliance and assisting physicians with diagnostic procedures. Adaptable, driven, and team-oriented with excellent communication skills. Seeking opportunities to contribute expertise while continuing to grow in the healthcare field.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant Designated Trainer/Auditor

Midwest Express Urgent Care
Lombard, IL
08.2024 - Current
  • Led training and mentorship for new and existing medical assistants, ensuring adherence to company policies and clinical procedures.
  • Developed and maintained training materials, including manuals, guides, and visual aids, to enhance learning and performance.
  • Evaluated trainee performance using structured criteria, and provided constructive feedback for improvement.
  • Acted as a key point of contact for staff inquiries, addressing concerns about workplace safety, procedures, and compliance.
  • Identified training gaps and implemented additional coaching or refresher sessions based on supervisor and staff feedback.
  • Provided expertise in safety, health, and clinical best practices, reinforcing compliance with industry standards.

Medical Assistant

Midwest Express Clinic Urgent Care
Chicago, Illinois
10.2023 - Current
  • Triaging patients, assisting physicians with patient care, including taking vital signs, recording medical histories, and preparing patients for examinations.
  • Administer injections, medications, and treatments as directed by the physician, while ensuring patient safety.
  • Perform laboratory tests such as urinalysis and blood glucose checks, and collect patient samples for diagnostic purposes.
  • Conduct EKGs, spirometry tests, nebulizer treatments, and other diagnostic procedures as requested by the physician.
  • Maintain accurate electronic medical records through filing, charting, transcription, and data entry.
  • Manage exam room readiness by restocking supplies, ensuring cleanliness, and upholding HIPAA regulations for patient confidentiality.

Private Medical Assistant

Private Client
Hillside, IL
07.2022 - 10.2023
  • Assisted the client with daily healthcare needs, including medication reminders, vitals monitoring, and mobility support.
  • Provided compassionate, hands-on care, including personal hygiene assistance, exercise routines, and overall wellness support.
  • Transported the client to medical, dental, and therapy appointments while ensuring proper documentation of visits.
  • Maintained accurate records of patients' health status, medication schedule, and progress reports.
  • Educated the client on health management, including nutrition, hydration, and exercise tailored to medical needs.
  • Responded to emergencies, recognizing early signs of distress, and contacting paramedics or family members as needed.

Patient Care Associate

VNA Health Center
Aurora, IL
04.2022 - 07.2022
  • Greeted patients and assisted with registration, scheduling, measuring vital signs and collecting health history.
  • Maintained clean, warm and inviting examination rooms for patient visits
  • Conducted onsite lab testing to include: EKG, pulmonary function, blood glucose and urine pregnancy tests
  • Documented information in patient charts and communicated status updates to care team.
  • Communicated with management or other staff to resolve problems.
  • Cleaned medical equipment

Patient Care Technician

Edward-Elmhurst Hospital
Naperville, IL
08.2021 - 03.2022
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Assisted with patient admissions, discharges and transfers.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.

Home Health CNA

Assisting Hands
Batavia, IL
01.2021 - 05.2021
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements, and household and office procedures.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Monitored health and well-being of each client, including any significant health changes.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Built strong and trusting rapport with clients and loved ones.

Certified Nursing Assistant

Sunnymere
Aurora, IL
06.2020 - 01.2021
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Smoothie Maker

Mariano's Grocery Store
Aurora, IL
06.2019 - 06.2020
  • Served drinks and prepared specialty beverages.
  • Portioned and packaged take-out foods for customers.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.

Education

High School Diploma -

East Aurora High School
Aurora, IL
05.2020

Skills

  • Patient Care and Clinical Support
  • Blood Draws and Specimen Collection
  • Injections and Immunization Administration
  • EKG Setup and Monitoring
  • Medical charting and documentation
  • BLS and CPR Certified
  • HIPAA compliance and maintaining confidentiality
  • Problem-Solving and Critical Thinking
  • Ability to stay calm under pressure
  • Strong communication and active listening
  • Time Management and Organization
  • Medical Terminology and Compliance
  • Safety Procedures and Protocols
  • Patient advocacy and compassionate care
  • Reliable team player

Certification

  • Basic Life Support (BLS)
  • Cardiopulmonary Resuscitation (CPR)
  • AED/First Aid (AED)
  • Certified Nursing Assistant (CNA)

References

References available upon request.

Timeline

Medical Assistant Designated Trainer/Auditor

Midwest Express Urgent Care
08.2024 - Current

Medical Assistant

Midwest Express Clinic Urgent Care
10.2023 - Current

Private Medical Assistant

Private Client
07.2022 - 10.2023

Patient Care Associate

VNA Health Center
04.2022 - 07.2022

Patient Care Technician

Edward-Elmhurst Hospital
08.2021 - 03.2022

Home Health CNA

Assisting Hands
01.2021 - 05.2021

Certified Nursing Assistant

Sunnymere
06.2020 - 01.2021

Smoothie Maker

Mariano's Grocery Store
06.2019 - 06.2020

High School Diploma -

East Aurora High School

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Isabella Jefferson