Isabella Kamp
Chicago,IL
Summary
Adept in customer service and bilingual communication, I excelled working in fast paced environment like Starbucks, which helped me enhance customer connection and product sales. Leveraging skills in Microsoft Excel and POS operation, improved order accuracy and efficiency. My proactive approach in training peers and managing high-volume orders showcases my ability to lead and innovate in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server and Hostess
Original Pancakes House
Chicago, IL
04.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders from customers accurately and promptly.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on the cash register and point-of-sale system.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
Barista/Barista Trainer
Starbucks
Grand Rapids, MI
09.2020 - Current
- Adaptability to different situations,
- Attention to detail.
- Highly organized.
- Friendly and efficient customer service skills.
- Ability to problem-solve and handle mistakes smoothly and in a professional manner.
- Ability to multitask and complete multiple tasks simultaneously,
- Proficient time management skills, computer skills
- Past experience overseeing and managing coworkers,
- Communication skills, and ability to work well with others
Education
DePaul University - International Relations and Chinese Language
DePaul University
Chicago, IL06.2026
Forest Hills Northern High School - English and Chinese
Forest Hills Northern High School
Grand Rapids, MI05.2022
Skills
- Cash handling
- Excel
- Customer service
- Communication skills
- Time management
- Microsoft Word
- Microsoft Excel
- Bilingual
- English
- Chinese
- Guest Engagement
- Order Management
- Supply Restocking
- POS operation
- Effective customer upselling
- Food safety practices
- Menu Memorization
- Allergy awareness
Certification
Seal of Biliteracy
Languages
- English
- Chinese
Accomplishments
- Vincentian Scholarship
- Seal of Biliteracy
- Fluent in Mandarin Chinese with over 15 years of experience
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Server and Hostess
Original Pancakes House
04.2023 - Current
Barista/Barista Trainer
Starbucks
09.2020 - Current
Seal of Biliteracy
DePaul University - International Relations and Chinese Language
DePaul University
Forest Hills Northern High School - English and Chinese
Forest Hills Northern High School
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