Isabella Kamps
Albuquerque,NM
Summary
College student, currently in the process of obtaining a Bachelors Degree in Social Work at New Mexico Highlands University. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
4
4
years of professional experience
Work History
Client Service Agent
Children, Youth and Families Department, State of New Mexico
09.2022 - Current
- Transported clients to appointments, visits, meetings, etc.; monitored and supervised visits, assisted clients in activities of daily living
- Documented activities and information in FACTS as required by agency policy and procedures
- Provided support to case workers such as entering payments into FACTS
- Identified potential community-based services, shared information to assist staff and conducted activities that promote safety, permanency, and well-being
- Identified resources in order to provide food insecure clients with food boxes
- Assisted Caseworkers in making collateral calls to Spanish-speaking clients
- Assisted Caseworkers in conducting home visits for Spanish-speaking clients.
- Maintained a case load of up to 78 clients at a time.
Youth Care Specialist
ItsQuest Temp Agency (Children, Youth and Families Department)
06.2022 - 09.2022
- Supervised teenage foster youth who are currently in between foster placements
- Provided care to teenagers who have been in and out of state protective custody
- Demonstrated appropriate de-escalation skills for teenagers who experience frequent emotional dysregulation
- Communicated with caseworkers to ensure that their teenage clients are receiving adequate care while in between foster placements
- Thoroughly documented incidents that occur during shifts.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
Cashier
Enchantment Z, LLC.
07.2021 - 06.2022
- Worked cash register for home decor store location
- Was personable and friendly to customers and product providers
- Displayed extensive knowledge of products in stock and was able to thoroughly answer customer questions about products carried in store
- Additionally, was able to manage stock both in store and on store website
- Kept front of shop looking neat and tidy by replacing stock as it is sold, as well as refolding items that have been looked at by customers
- Kept up with dusting and cleaning duties to maintain a clean work environment
- Processed both cash and card transactions, and counted and closed out register regularly at end of each shift.
Cashier
Sandia Crust Pizza Co.
08.2020 - 09.2021
- Worked front counter greeting customers and taking in person and telephone orders
- Managed and organized pick-up and curbside delivery tickets
- In charge of managing all Grubhub and Doordash orders
- Responsible for taking cash payments and processing card payments
- In charge of cashing out registers, running sales reports, securing money and distributing tips at the end of each shift
- Washed dishes and maintained a clean work environment
- Responsible for communicating with restaurant owners regarding inventory that needs to be purchased and restocked
- Assisted kitchen staff in preparing salads and desserts
- Responsible for stocking refrigerators.
Education
High School Diploma -
Albuquerque High School
Albuquerque, New Mexico05.2019
Bachelor of Science - Social Work
New Mexico Highlands University
Albuquerque05.2026
Skills
- Complaint Handling
- Client Retention Strategies
- Performance Tracking
- Client Support
- Client Relations
- Follow-up skills
- Meeting deadlines
- Provider Relations
- Service Recommendations
- Database Maintenance
- Escalation management
- Teamwork and Collaboration
Extracurricular Involvements
- Has taken piano classes for eleven years.
- Participated in little league and club softball leagues during middle school.
- Participated in track and cross country running in ninth and tenth grade.
- Held positions as secretary and treasurer of the Albuquerque High School National Art Honor Society from during the 2017 and 2018 school years
- Was involved in the Thespian Troupe 1775's production of "You Can't Take It With You," casted as Olga.
- A member of Thespian Troupe 1775
- A member Best Buddies at Albuquerque High School during the 2019 school year.
- A member of ASUNM Community Experience at the University of New Mexico
- Held volunteer position at the Lobo Food Pantry
Acquiredskills
- Work appropriate communication skills.
- Extensive knowledge of how to use Microsoft office applications. (Has taken two semesters of business tech.)
- Knowledge of how to use the Prezi applications.
- Extensive knowledge of how to use Google applications i.e. Google Docs, Google Spreadsheet, Google Slides, Google Drive, ect.
- Is able to speak to adults and communicate easily over the phone.
- Can speak conversational Spanish, six years of elementary school spanish, three years of high school spanish.
- Can type 72 words per minute.
- Can work well with children.
- Is able to inventory and stock Lobo Food Pantry regularly.
References
- Olivia Torres-Jojola, Lobopantry coordinator, obtorres@unm.edu
- Kristen Zamora, Owner or Enchantment Z, LLC., 1(505)450-8044
- Melissa Escarcida, Client Service Agent Supervisor- Melissa.Escarcida@cyfd.nm.gov
- Sophie Gutierrez, CYFD Temp Supervisor- 1(505)328-5616, Sophie.Gutierrez@cyfd.nm.gov
Languages
Spanish
Professional Working
Timeline
Client Service Agent
Children, Youth and Families Department, State of New Mexico
09.2022 - Current
Youth Care Specialist
ItsQuest Temp Agency (Children, Youth and Families Department)
06.2022 - 09.2022
Cashier
Enchantment Z, LLC.
07.2021 - 06.2022
Cashier
Sandia Crust Pizza Co.
08.2020 - 09.2021
High School Diploma -
Albuquerque High School
Bachelor of Science - Social Work
New Mexico Highlands University
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