Isabella Kappler
Henderson,NV
Summary
Hard-working recent high school graduate (3.6 GPA) with 4+ years of work experience and a proven knowledge of customer communications, conflict resolution, and customer needs assessment. Aiming to leverage my abilities to successfully fill the hosting role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Host
PF Changs Restaurant
Henderson, NV
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Seated patrons based on guest preferences and seating availability.
Host
TGI Fridays
02.2021 - 10.2021
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
The Wilderness at the Smokies
Sevierville, TN
12.2019 - 09.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Sort, count, and wrap currency and coins.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor Of Arts - Social And Criminal Justice
University of Arizona Global Campus
Arizona City, AZHigh School Diploma -
Seymour High School
Seymour, TNSkills
- Leadership
- Communication skills
- Telephone Reception
- Seating Arrangements
- Customer Service
- Reservations
- POS Software
- Guest Engagement
- Guest Seating
- Menu Presentation
Timeline
Host
PF Changs Restaurant
05.2023 - Current
Host
TGI Fridays
02.2021 - 10.2021
Cashier
The Wilderness at the Smokies
12.2019 - 09.2020
Bachelor Of Arts - Social And Criminal Justice
University of Arizona Global Campus
High School Diploma -
Seymour High School