Isabella Lang, MBA, AIC, AINS
Gilbert ,AZ
Summary
Hardworking individual with a strong interest in expanding one's knowledge and skills in a variety of areas. Experienced and fully comfortable with working both individually and in a team. Able to adapt well to new environments in order to use training, critique, and feedback to learn new skills for the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Subrogation Advocate
Allstate Insurance Co
11.2025 - Current
- Assigned a multitude of files on a daily basis to review for any subrogation potential.
- Gathered legal/written documentation, information, and evidence to support proposed theories of liability.
- Collaborated with cross-functional teams to streamline service delivery and improve operational workflows.
- Trained new team members on best practices for the role specifically and general claims processing procedures.
- Participated in department’s mentorship program by being assigned a mentee; maintained regular communication to ensure seamless transition into new role and processes.
- Worked on a dedicated Root Cause Problem Solving team to identify opportunities for process changes to enhance effectiveness, efficiency, and overall file quality.
Senior Field Property Adjuster
National General Insurance Company
07.2023 - 11.2025
- Reduced costs for the company by accurately estimating repair and replacement expenses.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with Special Investigations Unit when necessary.
- Streamlined workflow processes by maintaining superb file documentation for maximum efficiency and organization.
- Supported team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
- Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
- Developed and maintained working relationships with independent adjusters, mitigation vendors, contractors, plumbers, engineers, and other specialized vendors to assist in prompt claims handling.
- Physically inspected loss sites and secured concise photograph documentation of damages being claimed.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Claims Manager
Infinity Insurance Services, LLC
09.2021 - 07.2023
- Worked to build and lead a successful team of field adjusters and office personnel.
- Maintained team by recruiting, interviewing, selecting, training, and counseling personnel.
- Enforced claim handling respective with client guidelines and expectations.
- Ensured continuous and prompt communication between clients and clients’ insureds.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Read over with team insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Developed internal plans to increase efficiency and quality.
- Monitored claim platform, Virtual Claims Adjuster, to ensure report deadlines are met and to provide direction to adjusters.
- Developed each team member according to individual goals and skill set.
- Prepared disciplinary notices, plans of action, demotions, and terminations.
Virtual Wind/Hail Adjuster
Allstate Insurance Co
04.2021 - 09.2021
- Examined claims forms and other records to determine applicable coverage and/or exclusions.
- Verified damages being claimed are consistent with weather.
- Negotiated settlement agreements to resolve disputes.
- Reviewed property damage estimates received from public adjusters, contractors, roofers, and any other third-party vendor.
Inside Condo Adjuster
Allstate Insurance Co
11.2020 - 04.2021
- Identified which state the loss and policy were in to establish which applicable state guidelines apply.
- Evaluated policies and applicable state statutes to verify coverage, endorsements, and exclusions.
- Communicated HOA and unit owner insuring responsibilities to all involved parties including insureds, HOAs, agents, and vendors.
- Secured relevant HOA documents and thoroughly reviewed to confirm coverage and insuring responsibility.
- Settled claims based on applicable coverage and/or endorsements and the damage assessment.
Inside Property Adjuster
Allstate Insurance Co
11.2019 - 11.2020
- Promptly contacted insureds upon receipt of new claims in order to gather detailed loss facts and to gain rapport.
- Evaluated policies for applicable coverage, exclusions, and/or endorsements.
- Handled inbound and outbound calls from insureds, mitigation vendors, and contractors.
- Settled claims after determining coverages, limits, deductibles, and total loss amounts.
Education
Masters In Business Administration - Business
Grand Canyon University
Phoenix, AZ03.2020
Bachelor's In Business Administration & Management - Business
Northern Arizona University
Flagstaff, AZ05.2018
Skills
- Leadership
- Time management
- Organization
- Attention to detail
- Strong written and verbal communication
- Insurance knowledge
- File documentation
- High-quality, professional writing
Accomplishments
March 2020 - Deemed “Most Valuable Player”, team of 9 inside property adjusters
July 2020 - Allstate’s Golden Compass Award winner
November 2022 - Infinity Insurance Services’ Promotion Award
Certification
November 2022 - HAAG Certified Reviewer Level IV
December 2022 - Associate in Insurance (AINS)
March 2023 - Associate in Claims (AIC)
Timeline
Subrogation Advocate
Allstate Insurance Co
11.2025 - Current
Senior Field Property Adjuster
National General Insurance Company
07.2023 - 11.2025
Claims Manager
Infinity Insurance Services, LLC
09.2021 - 07.2023
Virtual Wind/Hail Adjuster
Allstate Insurance Co
04.2021 - 09.2021
Inside Condo Adjuster
Allstate Insurance Co
11.2020 - 04.2021
Inside Property Adjuster
Allstate Insurance Co
11.2019 - 11.2020
Masters In Business Administration - Business
Grand Canyon University
Bachelor's In Business Administration & Management - Business
Northern Arizona University