Hailey Swaim
Princeton
Summary
Diligent adjuster with background in subrogation. Adept at identifying and recovering claims, consistently achieving favorable settlements. Demonstrated analytical skills and thoroughness in claim investigations.
Active adjusters license in
TX, CT, DE, NC, NH, OK, RI, SC, VT, WY, KY, LA, NM, WV
Pending license in FL
Overview
9
9
years of professional experience
Work History
Subrogation Specialist
GEICO, Government Employees Insurance
Richardson, TX
08.2025 - Current
- Managed complex subrogation claims, ensuring compliance with legal regulations and company policies.
- Collaborated with legal teams to prepare documentation for litigation and dispute resolution.
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Leveraged negotiation skills to secure favorable settlements from third-party insurers, maximizing recovery amounts.
- Evaluated auto damage assessments to determine repair costs and claim settlements.
Claims Specialist II
GEICO, Government Employees Insurance
Richardson, TX
01.2025 - 08.2025
- Reviewed and adjudicated claims, ensuring compliance with company policies and regulations.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
Senior salvage representative
Liberty mutual insurance
Plano, TX
12.2021 - 07.2024
- Collaborated with insurance adjusters, attorneys, and other professionals to gather necessary documentation for claim processing
- Maintained detailed records of all interactions, correspondence, and transactions related to each claim
- Adhered to company policies and industry regulations while handling sensitive customer information with confidentiality
- Managed a caseload of 450 active insurance claims simultaneously while meeting strict deadlines
Customer Service Manager (CSM)
Benpapa insurance
04.2017 - 12.2021
- Implemented new customer service strategies resulting in an increase in overall customer satisfaction ratings
- Developed and delivered comprehensive training programs for new hires, resulting in a reduction in onboarding time
- Collaborated with cross-functional teams including sales, marketing, and operations to address escalated issues and provide timely resolutions
- Developed strong relationships with key clients through regular communication and proactive problem-solving initiatives
Education
High school diploma -
Skills
- Microsoft Office
- Leadership
- Case evaluation
- Decision-making capacity
- Claims management proficiency
- Risk assessment
Timeline
Subrogation Specialist
GEICO, Government Employees Insurance
08.2025 - Current
Claims Specialist II
GEICO, Government Employees Insurance
01.2025 - 08.2025
Senior salvage representative
Liberty mutual insurance
12.2021 - 07.2024
Customer Service Manager (CSM)
Benpapa insurance
04.2017 - 12.2021
High school diploma -
Assessments
- Call center customer service — Proficient
- Demonstrating customer service skills in a call center setting - Proficient
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information