MIRANDA ACOSTA

• Reviewed and analyzed claims for subrogation
• Communicated with clients to gather necessary documentation and information needed to set up a case.
• Contacting attorney offices and insurance companies to verify case status and injuries.
• Reading medical records
• Negotiations based on state regulations
• 30/40 reductions and calculating prorata
• Utilized specialized software to track claim progress and outcomes.

•Assemble, organize, and analyze client medical bills and records

• Analyze and calculate liens according to Hospital Lien Act, California Civil Code § 3040

• Differentiate liens from: emergency medical treatment; hospitals; ambulances; collection agencies; chiropractors; and medical doctors

• Prepare and maintain client disbursement spreadsheets showing a full breakdown of fees, costs, liens, and net settlement.
• Support in drafting client final closing documents and disbursement statements.

• Manage client appointments, ensuring optimal scheduling and client satisfaction.
• Design personalized nail art, enhancing client experience and boosting repeat business.
• Maintain compliance with state regulations, ensuring a safe and professional environment.
• Perform administrative tasks to support smooth salon operations and improve efficiency.

• Negotiated medical bill reductions, securing substantial client savings.
• Resolved complex lien issues by collaborating with healthcare providers.
• Drafted clear disbursement agreements, enhancing client satisfaction.
• Reduced health insurance liens through strategic negotiations.
• Secured favorable reimbursement terms, improving client financial outcomes.

• Coordinated with attorneys to update case progress, ensuring timely information exchange.
• Secured reductions in client medical bills through effective negotiation with providers.
• Streamlined requests for final medical liens, enhancing process efficiency.
• Resolved complex billing issues, minimizing client financial liabilities.
• Facilitated communication among stakeholders, fostering collaborative solutions.

• Greeted and directed visitors, enhancing guest experience and security.
• Managed employee directories, improving visitor guidance and safety.
• Followed security protocols, ensuring a secure environment.
• Operated telecommunication systems, maintaining smooth communication.
• Handled office supplies and inventory, supporting operational efficiency.

• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.