Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
ISABELLA LA ROSA

ISABELLA LA ROSA

Hialeah,FL

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GOLDENTRUST OF MEDLEY
MEDLEY, FL
05.2023 - 05.2024
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Maintained accurate records of all insurance transactions using computer software systems.

Data Entry Clerk

LAROSA LOGISTICS INC
MEDLEY, FL
01.2022 - 02.2024
  • Maintained records of all incoming and outgoing invoices.
  • Provided support to Accounts Receivable Department when needed.
  • Performed data entry tasks such as entering invoice details into an automated system.
  • Prepared reports on aging accounts receivables and overdue payments.
  • Processed credit card payments, wire transfers, and ACH transactions.
  • Contacted vendors to follow up on late invoices.
  • Processed and sent invoices, adjustments, and credit memos to customers.
  • Performed data import, scanning, or manual keying processes to verify invoice accuracy.

Receptionist

LAROSA & SON'S INC
MIAMI, FL
03.2020 - 10.2021
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.

Education

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
05-2023

High School Diploma -

Miami Dade College
Hialeah, FL

Skills

  • Data Entry
  • Appointment Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Call Management
  • High-energy attitude
  • Grammar
  • Computer Proficiency
  • Executive management support
  • Technical Support
  • Sales expertise

Certification

4-40 CUSTOMER SERVICE LICENSE

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

GOLDENTRUST OF MEDLEY
05.2023 - 05.2024

Data Entry Clerk

LAROSA LOGISTICS INC
01.2022 - 02.2024

Receptionist

LAROSA & SON'S INC
03.2020 - 10.2021

High School Diploma -

Barbara Goleman Senior High School

High School Diploma -

Miami Dade College

4-40 CUSTOMER SERVICE LICENSE

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ISABELLA LA ROSA