ISABELLA LA ROSA
Hialeah,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GOLDENTRUST OF MEDLEY
MEDLEY, FL
05.2023 - 05.2024
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
Data Entry Clerk
LAROSA LOGISTICS INC
MEDLEY, FL
01.2022 - 02.2024
- Maintained records of all incoming and outgoing invoices.
- Provided support to Accounts Receivable Department when needed.
- Performed data entry tasks such as entering invoice details into an automated system.
- Prepared reports on aging accounts receivables and overdue payments.
- Processed credit card payments, wire transfers, and ACH transactions.
- Contacted vendors to follow up on late invoices.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
Receptionist
LAROSA & SON'S INC
MIAMI, FL
03.2020 - 10.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL05-2023
High School Diploma -
Miami Dade College
Hialeah, FLSkills
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Call Management
- High-energy attitude
- Grammar
- Computer Proficiency
- Executive management support
- Technical Support
- Sales expertise
Certification
4-40 CUSTOMER SERVICE LICENSE
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
GOLDENTRUST OF MEDLEY
05.2023 - 05.2024
Data Entry Clerk
LAROSA LOGISTICS INC
01.2022 - 02.2024
Receptionist
LAROSA & SON'S INC
03.2020 - 10.2021
High School Diploma -
Barbara Goleman Senior High School
High School Diploma -
Miami Dade College
4-40 CUSTOMER SERVICE LICENSE