Summary
Overview
Work History
Education
Skills
Timeline
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Isabella LaRosa

Cape Coral,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Sales Associate

7-eleven
02.2023 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Lobster Lady
04.2022 - 09.2022
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.

Crew Member

McDonald's
11.2020 - 03.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

BOH Team Member

Blue Dog Bar Grill
07.2020 - 11.2020
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
  • Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
  • Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
  • Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Lifted and carried heavy materials.

Education

High School Diploma -

North Nicholas High School
Cape Coral, FL
05.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Verbal/written communication

Timeline

Sales Associate

7-eleven
02.2023 - 07.2024

Customer Service Representative

Lobster Lady
04.2022 - 09.2022

Crew Member

McDonald's
11.2020 - 03.2022

BOH Team Member

Blue Dog Bar Grill
07.2020 - 11.2020

High School Diploma -

North Nicholas High School

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Isabella LaRosa