Isabella Lee
Santa Rosa,CA
Summary
Dynamic Assistant Store Manager with a proven track record at Robinson Oil Corporation, excelling in customer service management and stock management. Leveraged motivational techniques and vendor relations expertise to enhance team performance and ensure product availability, significantly boosting client satisfaction and sales. Skilled in transforming challenges into opportunities for growth and efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Robinson Oil Corporation
Santa Rosa, CA
04.2022 - Current
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Prepared staff work schedules and assigned team members to specific duties.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coordinated with vendors to secure product availability at competitive prices.
Bakery Manager
Lucky's Supermarket
Santa Rosa, CA
01.2014 - 03.2017
- Planned promotional activities such as discounts or special offers to attract customers.
- Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
- Organized weekly schedules for bakers, cake decorators, and other personnel according to workloads and staffing needs.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
- Implemented and executed merchandising programs to maintain and increase sales.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
Education
GED -
Santa Rosa Junior College
Santa Rosa, CASkills
- Stock management
- Motivational techniques
- Inventory counting
- Customer service management
- Assignment delegation
- Vendor relations expertise
- Time management
- Incident reports
- Transaction processing
- Records management
Timeline
Assistant Store Manager
Robinson Oil Corporation
04.2022 - Current
Bakery Manager
Lucky's Supermarket
01.2014 - 03.2017
GED -
Santa Rosa Junior College
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