ISABELLA LEUSCHNER
Fernandina Beach,FL
Summary
Professional with expertise in problem-solving and customer service, driving business growth as a Sales Coordinator. Demonstrated ability to create internal systems that minimize losses and improve issue resolution, resulting in higher customer satisfaction. Proven track record in developing effective sales strategies and retaining key accounts through strong organizational skills. Skilled in prospecting and networking to attract new customers while producing impactful marketing materials.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Omni Amelia Island Resort & Spa
Fernandina Beach, FL
03.2024 - Current
- Facilitated seamless property visits for clients by coordinating across departments and supporting team members and two executives.
- Executed accurate contract turnover and conducted system audits to verify booking compliance with signed agreements.
- Organized and assigned business inquiries and leads to appropriate sales managers for optimal follow-up.
- Collected initial deposits from clients and processed payments to off-site venues efficiently.
- Collaborated daily with four departments to maintain strong relationships and enhance operational efficiency.
- Served as administrative assistant to 11 team members while managing diverse responsibilities successfully.
Guest Experience Planner
Omni Amelia Island Resort & Spa
Fernandina Beach, FL
11.2024 - 03.2025
- Coordinated leisure vacations for transient guests, ensuring seamless arrival experiences.
- Established pre-agreed revenue targets for hotel operations.
- Developed comprehensive event timelines to facilitate smooth execution of activities.
- Managed client communications to address needs and provide planning updates.
- Created marketing materials to promote events and elevate guest experiences.
Server
Scotch Plains Tavern
Essex, CT
05.2023 - 09.2024
- Provided excellent customer service to enhance dining experiences.
- Took accurate food and drink orders from guests.
- Assisted in training new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to coordinate timely meal preparation.
Education
Bachelor of Arts - English
Pennsylvania State University
State College, PA01.2026
Skills
- Microsoft Outlook and SharePoint
- Customer service expertise
- Collaborative teamwork
- Strategic planning
- Excel proficiency
- Opera PMS and Salesforce
- Relationship management
- Issue resolution
- Analytical thinking
Certification
Global Wine Studies, Institute for American Universities, Aix-en-Provence, France
References
- Chris Bracken, Director of Sales & Marketing, Omni Amelia Island
- Darren Keener, Director of Sales, Omni Amelia Island
- Robert Schnieder, Director of Revenue, Omni Amelia Island
Affiliations
Reading, Snowboarding, Travel, Food & Wine
Timeline
Guest Experience Planner
Omni Amelia Island Resort & Spa
11.2024 - 03.2025
Sales Coordinator
Omni Amelia Island Resort & Spa
03.2024 - Current
Server
Scotch Plains Tavern
05.2023 - 09.2024
Bachelor of Arts - English
Pennsylvania State University