Isabella Lopez

• I made quality coffee and tea for customers, while also food running, and bussing tables.
• I assisted the customers with navigating the changing seasonal menu, and gave them recommendations based on their dietary restrictions and preferences
• I was calm and collected while under pressure, and maintained a clean work station throughout my shifts
• Over Christmas, the building flooded and has yet to open back up

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• Communication with the other front of house staff, as well as management with a walkie was important to assure the service went smoothly.
• The software we used as hosts was Open Table
• One of my duties was advertising Sleep No More and other shows from the company as I greeted the patrons.
• I operated the elevator as well as hosted at the restaurant. It was an old elevator, so making sure the customers felt safe was a very important part of my job

• Made guests feel welcomed, by kindly greeting them and taking them to their tables
• Handled reservations and created waitlists in an orderly manner
• Kept the restaurant clean by quickly addressing spills and resetting tables after guest departure.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

• Communicated with the kitchen about customer's orders
• Packaged orders for delivery drivers, and kept the station organized so that no orders were mixed up
• Helped out at the bar with restocking ingredients and answering customer's questions
• Bussed tables as in a timely manner, so that customers could be sat immediately

• Trained, coached and mentored new sales associates for maximum performance.
• Provided exceptional customer service and a fast comfortable experience in the fitting rooms
• Kept the stations clean and ready for customers
• Memorized a new layout of of the store every week, as it changed a lot