Summary
Overview
Work History
Education
Skills
Timeline
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Nalani Limardo

Palm Springs,CA

Summary

Skilled barista and server, motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Overview

6
6
years of professional experience

Work History

Barista/Counter Server

Bakery Nouveau
Seattle, WA
06.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored inventory levels of supplies and restocked when necessary.

Server

Ephesus
Seattle, WA
05.2023 - 06.2023
  • Learned the menu in order to provide a tailored experience.
  • Sat tables and bussed all while providing exceptional service.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Barista Manager

Kreem
Palm Springs, California
10.2021 - 04.2023
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Performed scheduled inventory counts and supply audits.
  • Received and accurately processed customer payments.
  • Gave details on coffee blends and preparation descriptions to customers.

Server

Rooster and the Pig
Palm Springs, CA
10.2022 - 02.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Required to buss our own tables as well as run food, allowing me to practice multitasking while still providing exceptional service.

Hostess

Trio
Palm Springs, CA
03.2021 - 10.2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered telephone to provide dining information and take reservations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Hostess

Acqua Restaurant
Rancho Mirage, CA
08.2019 - 03.2020
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered telephone to provide dining information and take party reservations.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Babysitter

Megan and Chad
Rancho Mirage, CA
01.2018 - 07.2019
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
  • Accompanied family vacations to provide nonstop childcare services.
  • Cared for children aged 3-5, including tasks such as feeding, dressing and directing activities.

Education

High School Diploma -

Palm Desert High School
Palm Desert
06.2020

Associate of Arts -

Seattle Central Community College
Seattle, WA

Skills

  • Effective customer upselling
  • High-volume dining
  • Time management
  • Check payment processing
  • Reliability
  • Team Building and Leadership

Timeline

Barista/Counter Server

Bakery Nouveau
06.2023 - Current

Server

Ephesus
05.2023 - 06.2023

Server

Rooster and the Pig
10.2022 - 02.2023

Barista Manager

Kreem
10.2021 - 04.2023

Hostess

Trio
03.2021 - 10.2021

Hostess

Acqua Restaurant
08.2019 - 03.2020

Babysitter

Megan and Chad
01.2018 - 07.2019

High School Diploma -

Palm Desert High School

Associate of Arts -

Seattle Central Community College

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Nalani Limardo