Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Isabella Lozano

Houston

Summary

Motivated and dedicated individual seeking a Team Lead position, bringing extensive experience in leadership, inventory management, scheduling, and tax preparation. Certified Microsoft Office Expert with a strong proficiency in Microsoft systems, ensuring efficiency in data management and workflow optimization. Adept at fostering collaboration, improving team performance, and maintaining an organized, productive, and positive work environment. Committed to leveraging strong analytical, communication, and problem-solving skills to drive success and operational excellence.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Team Leader

McDonald's
11.2021 - 08.2022

• Led a team of employees in providing excellent customer service and maintaining high operational standards in a fast-paced environment.
• Managed cash register and processed customer transactions accurately and efficiently, ensuring customer satisfaction.
• Coordinated inventory and product ordering, ensuring optimal stock levels and minimizing waste.
• Responsible for scheduling shifts, balancing team workloads, and managing staff performance.
• Ensured cleanliness and organization of the workspace, adhering to safety standards.
• Trained and mentored new staff to enhance team productivity and ensure they were proficient across various roles.
• Managed quality control by overseeing food safety and presentation standards.
• Worked with team members to address customer issues and resolve conflicts efficiently.
• Maintained a positive, energetic atmosphere, fostering teamwork and improving team morale.

Education

High School Diploma -

Klein Collins High School
Spring, TX
06-2024

Skills

    Inventory Management: Proficient in maintaining accurate inventory counts, collaborating with teams to ensure timely product orders, and reducing waste
    Team Leadership & Scheduling: Extensive experience in managing team schedules, providing guidance, and fostering a positive, productive work environment
    Cash Register Operation & Customer Service: Highly skilled in operating cashier systems and handling customer inquiries and concerns
    Microsoft Office Suite & Google Suite: Proficient in Word, Excel, PowerPoint, and Google Workspace; capable of creating reports, schedules, and documentation
    Project Management: Experience using tools such as Slack and Project Management systems to collaborate and organize team tasks
    Communication & Collaboration: Excellent verbal and written communication skills with a diplomatic yet firm approach to team leadership and problem-solving
    Time Management & Organization: Strong ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines

Languages

Spanish

Certification

Tax Preparer

  • Assisted clients in preparing and filling tax forms, ensuring accuracy and compliance with tax regulations.
  • Provided guidance on deductions, exemptions, and credits to maximize clients' tax returns.
  • Maintained a high level of confidentiality when handling sensitive financially information.
  • Managed multiple client cases simultaneously while maintaining accuracy and meeting deadlines.

Timeline

Team Leader

McDonald's
11.2021 - 08.2022

High School Diploma -

Klein Collins High School

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Isabella Lozano