Summary
Overview
Work History
Education
Skills
Interests
Timeline
Internships
Generic

Isabella Madden

Grand Rapids

Summary

Dependable and positive hospitality professional with 6 years of experience working to deliver high-quality customer service. Skilled in multitasking, professionalism, and team collaboration. Effective communicator with hands-on experience implementing social campaigns, promoting live events, and executing partnerships to boost presence at multi-venue festivals and local events.

Overview

6
6
years of professional experience

Work History

Bartender

Hopcat
Grand Rapids
10.2025 - Current
  • Prioritize positive guest experiences and quality hospitality.
  • Check ID for age verification.
  • Responsible for the bar prep recipe book.
  • Responsible for maintaining bar cleanliness and restocking.
  • Responsible for the rail and a 6-table section during lunch shifts.
  • Memorized full craft beer list, cocktail list, food menu, and weekly specials.
  • Serve and mix cocktails, draft beer, and meals to bar patrons during peak shifts, maintaining great hospitality.

Server

Hopcat
Grand Rapids
10.2023 - Current
  • Prioritize positive guest experiences and quality hospitality.
  • Resemble craft beer knowledge and recommend menu pairings to guests.
  • Maintain section cleanliness.
  • Reset tables between courses to preserve service pace during peak hours.
  • Memorized the full menu.
  • Present daily specials, upsell desserts, cocktails, while prioritizing a discussion about Hopcat rewards.
  • Balance multiple tables during rush periods while maintaining attentive service.

Freelance Event Promoter
Grand Rapids
02.2025 - Current
  • Online and in-person promoting that fits to a particular brand, business or event.
  • Developed marketing strategies to maximize event attendance for promotional events.
  • Built partnerships with local food vendors and businesses where promotional assets could be displayed monthly.
  • Planned, promoted, and coordinated live music events from concept to execution.
  • Developed and executed marketing campaigns through social media, email, and local advertising.

Street Team Member
02.2025 - Current
  • The Intersection
  • Breakaway Michigan
  • Big Fam Music and Arts Festival
  • Grid Life Midwest Festival
  • Summer End Smoke Out

Hostess, Food Runner & Server

The Copper Post
Grand Haven, Michigan
07.2020 - 08.2023
  • Prioritized a positive guest experience and quality hospitality.
  • Balanced multiple tables during rush periods.
  • Collaborated with staff to ensure timely service and guest satisfaction.
  • Inspected plated dishes before service to confirm presentation and portion consistency for guests.

Education

Bachelors - Criminal Justice, Minor in Psychology

Grand Valley State University
Allendale
05-2026

High School Diploma - undefined

Spring Lake High School
Spring Lake
05-2022

Skills

  • Hospitality
  • Compassion
  • Networking
  • Multitasking
  • Positive Attitude
  • Interpersonal Skills
  • Conflict Management
  • Attention to Detail
  • Critical Thinking
  • Active Listening
  • Adaptability
  • Cultural Awareness
  • Professionalism
  • Emotional Intelligence
  • Social Media Marketing
  • Sales Techniques
  • Stress Management
  • Confidence
  • Creativity
  • Leadership
  • Team Collaboration
  • Patience
  • Motivation

Interests

  • Freelance Modeling

Editorial, Commercial, Runway,

- RC Caylan's Art Prize Closing Ceremony 2024 and 2025, Boys & Girls Club Annual Fashion Industry Showcase 2025, Mitten Extracts Summer Campaign 2025

  • Photography
  • Art and Design
  • Music

Attending music events and festivals, DJing, Sound Systems, Stage Visuals, Laser Show Projectors

Timeline

Bartender

Hopcat
10.2025 - Current

Freelance Event Promoter
02.2025 - Current

Street Team Member
02.2025 - Current

Server

Hopcat
10.2023 - Current

Hostess, Food Runner & Server

The Copper Post
07.2020 - 08.2023

High School Diploma - undefined

Spring Lake High School

Bachelors - Criminal Justice, Minor in Psychology

Grand Valley State University

Internships

Kent County Prosecutor's Office | Victim and Witness Advocate | Grand Rapids

Jan 2026 – May 2026

  • Learned the function of Kent County's Victim and Witness Unit.
  • Internship responsibilities included shadowing advocates. This entailed observing court proceedings and client interactions.
  • Implemented 4A calls and address update calls.
  • Navigated Karpel.
  • Trained Front Desk. Organized subpoenas. Prepared for upcoming appointments. Interacted with clients through the phone and in person.

Similar Profiles

CREATE PROFILE