Isabella Maddox
Red Lion,PA
Overview
10
10
years of professional experience
Work History
Lead Infant Teacher
TOTally Kids Learning Center
08.2023 - 02.2024
- Providing a safe environment, supporting children's development, communicating with parents, planning and implementing activities, supervising children, establishing family relations
Assistant Manager
Dollar General
05.2023 - 09.2023
- Helping maintain a clean, well-organized store with a customer-first focus, providing superior customer service leadership, assisting with management of the store in the Store Manager's absence
CSA - Customer Service Associate
Jernigan Oil Company, Inc.
01.2022 - 08.2022
- Assisting customers with a warm and professional attitude, answering general questions, resolving customer information and complaints, responsible for cashier duties, operating the cash drawer, confirming payments, refunds, etc., handling cash and credit transactions, counting cash drawers, stocking merchandise, assisting with customer inquiries, welcoming customers, handling lottery transactions, opening cash register
Assistant Store Manager in Training
Jernigan Oil Company, Inc.
01.2022 - 08.2022
- Forecasting, ordering, stocking and merchandising products, stocking refrigerator units with drinks and perishable goods, ensuring prompt reconciliation of store operations paperwork, keeping work area neat, clean, and organized, cleaning front/face and restocking shelving, displays, and coolers as needed, cleaning fast food area, equipment, and stock as needed, keeping coolers and cooler doors clean, maintaining cleanliness of restrooms and facilities, observing customers as they are fueling to prevent a drive-off before it happens and be able to report a drive-off if it happens, following all required procedures for robbery prevention, entering all sales in the register at the time of sale, making drops into the safe per instructions, preparing shift reports accurately, being enthused about helping other store employees, ensuring prompt, efficient and courteous customer service, greeting and thanking all customers in a timely and professional manner, suggesting possible purchases to the customer and promoting store specials, dressing in a manner that is suitable to the Duck Thru Food Store policies, verifying that all other store employees are performing their duties in a timely and professional manner
Call Service Representative
Prometric
08.2020 - 11.2021
- Assisting candidates (via phone calls, emails, and scanned applications) with certification/testing process from registration to test delivery, answering calls within management standards, consistently delivering quality call handling and meeting established metric goals
Cashier/Customer Service
D&C Corporation
05.2016 - 04.2018
- Greeting every customer, assisting customers as needed, operating cash registers, counting out cash drawers, handling refunds, stocking merchandise, helping customers find what they are looking for, resolving customer complaints
Cashier/Customer Service
McDonald's
02.2014 - 06.2014
- Greeting every customer, assisting customers as needed, operating cash registers, counting out cash drawers, handling refunds, stocking merchandise, helping customers find what they are looking for, resolving customer complaints
Education
Academy For College And Career Exploration
Baltimore, MD06.2016
Skills
- Cashiering (6 years)
- Assistant Manager Experience
- Management
- Inbound Call (2 years)
- Computer skills (2 years)
Personal Information
Relocation: Anywhere
Timeline
Lead Infant Teacher
TOTally Kids Learning Center
08.2023 - 02.2024
Assistant Manager
Dollar General
05.2023 - 09.2023
CSA - Customer Service Associate
Jernigan Oil Company, Inc.
01.2022 - 08.2022
Assistant Store Manager in Training
Jernigan Oil Company, Inc.
01.2022 - 08.2022
Call Service Representative
Prometric
08.2020 - 11.2021
Cashier/Customer Service
D&C Corporation
05.2016 - 04.2018
Cashier/Customer Service
McDonald's
02.2014 - 06.2014
Academy For College And Career Exploration
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