Isabella Majik
Summary
Resourceful Head Hostess recognized for high productivity and efficient task completion. Possesses specialized skills in guest service management, reservation system operation, and team coordination. Excels in communication, problem-solving, and multitasking, ensuring seamless dining experiences for guests and smooth operations for the establishment.
Overview
3
3
years of professional experience
Work History
Head Hostess
Notos at the Bilmar
Grand Haven, Michigan
05.2025 - Current
- Greeted and seated guests promptly at Notos, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and guest flow.
- Coordinated with servers to address guest needs and special requests, enhancing guest satisfaction.
- Trained new host staff on best practices and customer service standards.
- Maintained cleanliness and organization of the host station during service hours.
- Assisted in coordinating large group reservations for special events and occasions.
- Shared insights with management on guest experiences, contributing to service improvements.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Led team of hostesses, ensuring timely completion of all duties and maintaining service quality.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Answered telephone to provide dining information and take reservations.
- Resolved conflicts between customers in an efficient and professional manner.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Maintained accurate records of reservations and wait times.
- Assisted guests with children and special needs to ensure a comfortable dining experience.
- Assisted bartenders in preparing drinks and serving customers efficiently.
- Stocked and replenished supplies to support smooth bar operations.
- Successfully managed multiple tasks simultaneously while providing quality service.
Merchandise Associate
HomeGoods
Grand Haven, MI
10.2024 - 02.2025
- Assisted customers in locating products and providing shopping assistance.
- Engaged with customers to enhance their shopping experience positively.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Stocked merchandise shelves to maintain organized displays and inventory.
- Participated in floor sets and ensured visual standards were met.
- Handled incoming shipments and processed inventory accurately.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Collaborated with team members to achieve daily tasks efficiently.
- Maintained cleanliness of sales floor and backroom areas.
- Ensured work areas were professional and tidy to support a positive shopping environment.
- Printed labels and tags for for-sale merchandise.
Barista and cashier
Bad Habits
Grand Haven, Michigan
06.2023 - 09.2023
- Prepared and served a variety of coffee beverages to customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Handled cash transactions and processed customer payments accurately.
- Engaged with customers to create a welcoming atmosphere at Bad Habits.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Collaborated with team members to ensure smooth service flow.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained cleanliness and organization of the café environment.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Grand Haven High School
Grand Haven, Michigan06-2026
Skills
- Greeting and seating
- High volume dining
- Table bussing
- Customer service
- Time management
- Strong leadership
- Hospitality and accommodation
- Patience and empathy
Timeline
Head Hostess
Notos at the Bilmar
05.2025 - Current
Merchandise Associate
HomeGoods
10.2024 - 02.2025
Barista and cashier
Bad Habits
06.2023 - 09.2023
Grand Haven High School