Isabella Mannino
Experienced in Customer Service
Milwaukee
Summary
I have been in the customer service industry literally my whole life! I was born into it as my family are all in the restaurant industry and honestly feel that I was born for it as well! I have tried other types of jobs like retail and call centers, but was truly unhappy in these settings. I feel the only time I achieve flow state is bartending! For the past 3 years i have loved every minute of working at Great Northern’s distillery tasting room. I found my passion for creating cocktails, from taking unexpected ingredients that surprisingly work well together to some that weren’t so great, but my favorite part is seeing someone really enjoy something I made them!
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Lead Bartender
Great Northern Distilling
Stevens Point
05.2023 - 03.2026
- Managed bar operations, ensuring smooth service during busy hours.
- Trained and supervised new bartenders on drink preparation techniques.
- Developed cocktail recipes to enhance customer experience.
- Responsible for weekly grocery shopping.
- Maintained a clean, orderly and efficient working environment.
- Prepped fresh ingredients for both cocktails and food.
Waitress and Bartender
Luigi’s Italian Restaurant
Manitowoc
01.2015 - 01.2022
- Provided great and timely customer service in a fast-paced restaurant environment.
- Managed multiple tables efficiently while ensuring timely food delivery.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Prepared and served a variety of beverages to customers.
- Managed inventory and restocked supplies as needed.
- Maintained cleanliness of the bar area and equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Roncalli High School
Manitowoc, WisconsinSkills
- Cocktail preparation
- Inventory management
- Recipe development
- Bar operations
- Team collaboration
- Time management
- Attention to detail
Languages
Italian
Limited
Certification
- I will be receiving my bartending license in Milwaukee
References
References available upon request.
Timeline
Lead Bartender
Great Northern Distilling
05.2023 - 03.2026
Waitress and Bartender
Luigi’s Italian Restaurant
01.2015 - 01.2022
Roncalli High School