Isabella Martinez
Dallas,TX
Summary
Resourceful Bakery Manager with experience overseeing all aspects of daily bakery operations, including production, hiring, and training. Adept at working with inventory and providing optimal customer service and assisting customers in selecting appropriate baked goods for events.
Overview
20
20
years of professional experience
Work History
Bakery Manager
Market Street
Colleyville, TX
05.2013 - Current
- Managed daily bakery operations ensuring product quality and freshness.
- Supervised and trained bakery staff on production techniques and safety protocols.
- Coordinated inventory management for ingredients and supplies, reducing waste and ensuring optimal stock levels.
- Implemented sanitation procedures to maintain a clean and safe working environment.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints regarding bakery products promptly.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Executed merchandising programs to enhance product visibility and boost sales.
Associate Support Department Supervisor
Home Depot
Hobbs, NM
04.2010 - 09.2012
- Coordinated scheduling and shifts for team members to meet demand.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Conducted initial screenings to assess candidate qualifications and cultural fit.
- Coordinated interview schedules between candidates and hiring teams for efficiency.
- Maintained accurate records of recruitment activities and compliance with regulations.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Handled confidential information with discretion and integrity.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
Shift Lead - Barista
Starbucks
Dallas , TX
06.2006 - 06.2008
- Supervised daily operations of coffee preparation and service.
- Trained new baristas on equipment and customer service standards.
- Resolved customer complaints promptly and professionally.
- Greeted guests with pleasant smile and superior customer service.
- Maintained cleanliness and organization of the work area consistently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed inventory levels to ensure product availability and quality.
- Facilitated communication between team members during busy shifts.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Arranged merchandise and built eye-catching displays to increase sales.
- Ensured that all employees followed health and safety regulations at all times.
Education
Some College (No Degree) - History
University of The Southwest
Hobbs, NMHigh School Diploma -
Moises E. Molina High School
Dallas05-2006
Skills
- Inventory management
- Supervisory experience
- Recruitment and hiring
- New hire orientation
- Staff training
- Decision-making
- Adaptability
Timeline
Bakery Manager
Market Street
05.2013 - Current
Associate Support Department Supervisor
Home Depot
04.2010 - 09.2012
Shift Lead - Barista
Starbucks
06.2006 - 06.2008
High School Diploma -
Moises E. Molina High School
Some College (No Degree) - History
University of The Southwest