Isabella Martinez
Mesa,AZ
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
2
2
Languages
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Shift lead/Assistant Manager
Moku Hawaiian Grill
Mesa, AZ
04.2025 - Current
- Supervised shift operations at Hawaiian Grill, guiding front counter and kitchen teams
- Trained crew on food prep, service standards, and daily station duties
- Managed cash handling and POS orders during busy meal periods
Clean up
CGS Global
Queen Creek, AZ
06.2024 - 02.2025
- Cleaned employer work areas, restrooms, and common spaces to facility standards.
- Disinfected restrooms, breakrooms, and high-touch surfaces following safety procedures.
- Cleaned work areas using mops, vacuums, and approved sanitation supplies.
- Restocked soap, towels, tissue, and cleaning supplies in restrooms and stations.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Ensured restrooms were consistently stocked with paper products and soap to maintain hygiene standards. with paper products and soap dispensers.
Cashier/Shift Leader
Sun Shine Acres
Mesa, AZ
03.2023 - 05.2024
- Supervised cashier team during store shifts and front-end operations.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer issues with returns, exchanges, and payment questions.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed refunds and exchanges according to company policy.
- Answered customer questions and provided store information.
- Assisted customers with locating items within the store when requested.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Communicated staffing needs and daily updates with store management.
Education
Associate of Science - Anesthesiology
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ 09.2024 - 10.2026
Williams Field High School
Higley, AZSkills
- Staff supervision
- Employee training
- Shift leadership
- Team leadership
- Team coordination
- Crew coordination
- Daily reporting
- Shift paperwork completion
- Customer service
- Guest service
- Problem-solving
- Communication
- Organization
- Calm under pressure
- Fast paced
- Quick learner
- Grilling
- Team motivation
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
• Music
• Reading
• Gaming
• Shopping
• Coffee Shops
•Thrifting
References
References available upon request.
Food Bank
- Food prepping
- Restocking
- Packaging
- Boxing
Timeline
Shift lead/Assistant Manager
Moku Hawaiian Grill
04.2025 - Current
Associate of Science - Anesthesiology
Maricopa Community Colleges, Chandler-Gilbert Community College
09.2024 - 10.2026
Clean up
CGS Global
06.2024 - 02.2025
Cashier/Shift Leader
Sun Shine Acres
03.2023 - 05.2024
Williams Field High School