Isabella McGrath
Melville
Summary
Highly-motivated PSEG LI employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative Trainee
PSEG Long Island
Melville
11.2025 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries about energy services and billing options.
- Resolved customer complaints through effective problem-solving techniques.
- Documented customer interactions accurately for future reference and follow-up.
- Maintained knowledge of PSEG Long Island services and industry trends regularly.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Greeted customers and responded to inquiries in a friendly and courteous manner.
- Participated in team meetings and training sessions as scheduled.
- Demonstrated excellent communication skills both verbally and written while interacting with customers via telephone or email correspondence.
Special Needs Aide
Alternatives for Children
East Setauket
03.2023 - 02.2025
- Assisted children with special needs in daily activities and classroom routines.
- Participated in training sessions to enhance skills in special education techniques.
- Assisted in creating a safe learning environment by implementing safety protocols as well as crisis prevention techniques.
- Offered students personalized educational, behavioral, and emotional support.
- Prepared visual aids, equipment, and classroom displays to foster learning.
- Provided one-on-one and group support for students with special needs.
- Adapted instruction methods and materials to meet the individualized needs of students.
- Monitored student needs and supported mobility-restricted students.
- Provided disabled students with assistive devices and supportive technology.
Education
Associate of Arts - Psychology
Suffolk County Community College
Selden, NY 01.2023 - 08.2025
Associate of Arts - Psychology
Ave Maria University
Ave Maria, FL 08.2022 - 12.2022
Skills
- Customer engagement
- Issue resolution
- Documentation accuracy
- Service knowledge
- Active listening
- Effective communication
- Problem solving
- Organizational skills
- Problem-solving aptitude
- Team collaboration
- Conflict resolution
- Adaptability
- Analytics tracking
- Written communication
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative Trainee
PSEG Long Island
11.2025 - Current
Special Needs Aide
Alternatives for Children
03.2023 - 02.2025
Associate of Arts - Psychology
Suffolk County Community College
01.2023 - 08.2025
Associate of Arts - Psychology
Ave Maria University
08.2022 - 12.2022