Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Medina

Tucson,AZ

Summary

Dynamic Associate Community Manager with a proven track record, excelling in tenant relations and leasing strategy development. Spearheaded initiatives leading to 100% pre-lease occupancy, demonstrating exceptional organizational skills and a knack for social media marketing. Expert in Yardi Voyager and Entrata with a talent for fostering community engagement and resolving conflicts efficiently. Seeking for new challenges and opportunities to enhance my career and grow to become a community manager in the future.

Overview

4
4
years of professional experience

Work History

Associate Community Manager

Landmark Properties Inc.
Tucson , AZ
08.2023 - Current
  • Maintained communication with prospects using Entrada and CRM.
  • Managed 40+ calls while serving a high-touch capacity with customers through one-on-one and virtual tours.
  • Generated lease documents for all move-ins, collected monies due, and all necessary information to ensure an easy move-in process.
  • Led property to 100% pre-lease for fall 2024 move-in.
  • Managed Community Ambassadors who were responsible for lead follow-up and customer service.
  • Processed delinquent residents through any necessary legal action.
  • Offered hands-on assistance to residents, prospects, and my staff.
  • Partnered with local vendors and small businesses to withhold outbound marketing and community outreach.
  • Organized and attended community housing fairs and events to engage with the public and promote our community.
  • Handled all community complaints and concerns, and maintained positive feedback and view of community.

Leasing Consultant

HSL Asset Management
Tucson , AZ
07.2020 - 06.2023
  • Upheld amazing customer service with residents and prospects.
  • Prepared lease documents, regenerated leases, and sent renewal information. Thoroughly educated residents and prospects on all community policies, per lease agreement.
  • Used ILM to keep proper follow-ups with prospects, and Yieldstar to generate quotes and daily reports.
  • Organized resident files based on file audits, and collected all documents necessary.
  • Organized, planned, and hosted resident events.
  • Created easy tour paths that were followed by everyone to maintain fair housing laws.
  • Communicated with residents through RezApp for packages, keys, and all other communications.
  • I walked through vacant units and scheduled cleaning and vendors to ensure readiness for incoming residents.

Education

High School Diploma -

Desert View High School
Tucson, AZ
05-2020

Skills

  • Microsoft Office: Excel, and Word
  • Yardi Voyager, CRM, ILM, Rent Cafe, Entrata, Yieldstar
  • Organizing and planning resident events
  • Social Media Marketing and Advertising
  • Exceptional community service
  • Property tours and inspections
  • Daily operations oversight
  • Financial budgeting and reporting
  • Facility repair reporting
  • Resident relations
  • Leasing strategy development
  • Promotional planning
  • Team recruitment
  • Conflict handling
  • Leasing and sales
  • Client service and support

Timeline

Associate Community Manager

Landmark Properties Inc.
08.2023 - Current

Leasing Consultant

HSL Asset Management
07.2020 - 06.2023

High School Diploma -

Desert View High School

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Isabella Medina