Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Award for outstanding customer service at Dutch Bros
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Isabella Mendoza

Phoenix,AZ

Summary

Experienced and highly motivated individual with a strong commitment to excellence in customer service. Detail oriented, reliable, and thrive in fast paced environments. Passionate in helping others and always providing a customer with an exceptional experience. A team player and a leader who always takes initiative to make a task easier for others.

Overview

3
3
years of professional experience

Work History

Sales Associate

Golf Galaxy
07.2024 - Current
  • Assisted customers in selecting golf equipment and accessories, resulting in a 20% increase in customer satisfaction.
  • Collaborated on store displays, enhancing visual merchandising and customer engagement.

Barista

Dutch Bros
01.2023 - 01.2024
  • Provided outstanding customer service while preparing a variety of beverages, contributing to a positive work environment.
  • Managed cash transactions and maintained cleanliness, ensuring efficient operations.

Education

High School Diploma -

MOUNTAIN POINTE HIGH SCHOOL
05-2025

Skills

  • Technical: Proficient in Microsoft Office Suite, customer relationship management (CRM) software
    Interpersonal: Leadership, effective communication, teamwork, empathy

Accomplishments

  • Awarded “Employee of the Month” in [year].
  • Store Opening: Played a key role in the successful opening of two Golf Galaxy locations. Collaborated with the management team to ensure smooth operations and a welcoming atmosphere for customers.
  • Apparel and Merchandising: Assisted in the development and execution of merchandising strategies for both stores, contributing to visually appealing displays that enhanced customer engagement and sales.
  • Training and Leadership: Helped train new employees on product knowledge and customer service standards, fostering a cohesive team environment focused on excellence and customer satisfaction.

LANGUAGES

English: Fluent
Spanish: Fluent

Timeline

Sales Associate

Golf Galaxy
07.2024 - Current

Barista

Dutch Bros
01.2023 - 01.2024

High School Diploma -

MOUNTAIN POINTE HIGH SCHOOL

Award for outstanding customer service at Dutch Bros

This award was given for demonstrating exemplary customer service by consistently exceeding sales and service expectations.

Isabella Mendoza