Isabella Merizalde
Gainesville
Summary
I'm a bilingual professional team leader fluent in English and Spanish with a strong focus on exceptional customer service, conflict resolution, and team support. Experienced in fast-paced environments, maintaining high service standards, and contributing to positive team dynamics.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Team Leader
Chick-fil-A
Gainesville
10.2023 - Current
- Supported shift leadership while exemplifying Chick-fil-A’s Second Mile Service standards.
- Coordinated team members during peak hours to deliver exceptional guest service.
- Trained new team members on service expectations and operational procedures.
- Addressed guest needs and resolved issues with a customer-focused approach.
Cases by Dani
(Family-owned business)
Guayaquil
08.2020 - 08.2023
- Managed daily operations, focusing on order processing and customer service.
- Coordinated product customization, pricing structures, and fulfillment processes.
- Oversaw social media communication to enhance direct customer sales.
- Maintained inventory levels to ensure timely delivery of orders.
Team Member
Culver's Restaurant
Saint Johns
05.2023 - 07.2023
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of dining area regularly.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to ensure smooth service flow during peak hours.
Education
Bachelor of Arts - Political Science
University of Florida
Gainesville, Florida, FL12-2026
Associate of Arts - Political Science
Santa Fe College
Gainesville, Florida, FL12-2024
Skills
- Customer service excellence
- Team leadership and building
- Effective communication skills
- Training and development strategies
- Conflict resolution techniques
- Attention to detail
- Strategic planning and execution
- Leadership development
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Certification
International Dance Council Certification
Accomplishments
School Flag Bearer 2022 – Awarded for achieving the 3rd highest cumulative academic average of the graduating class
Timeline
Team Leader
Chick-fil-A
10.2023 - Current
Team Member
Culver's Restaurant
05.2023 - 07.2023
Cases by Dani
(Family-owned business)
08.2020 - 08.2023
Bachelor of Arts - Political Science
University of Florida
Associate of Arts - Political Science
Santa Fe College