Isabella Monica
James Perse
San Antonio,TX
6
years of professional experience
I have had a passion for fashion my entire life and I love the fast-paced work environment of luxury sales. I have had the privilege of working at the number one mall in America, voted by The New York Times, as a Luxury Client Advisor and Sales Person in Miami, Florida. I enjoy creating a personalized experience, and building relationships with guests that last a life time. I am grateful for all that Miami has taught me, and it is a pleasure to plant roots in San Antonio as it better reflects my desired pace of life and values.
Work History
Client Advisor, Luxury Sales Representative
6 Months- Became the top seller of our brand, without any clientele, by selling $20,000 of merchandise in my sixth week alone.
- Met and exceeded monthly sales goals and sold $170,000 of merchandise from early March to early July.
- Worked with sales team to maximize our sales and satisfaction of our clients.
- Gauged the best way to sell, upsell, and cross sell to each one of our broad range of clients.
- Maintained personal relationships with guests in order to enhance their experience and insure repeated business.
- Learned client preferences and preformed client outreach.
- Set up appointments for clients to browse our new merchandise.
- Processed orders to ship products to the desired residency of my clients.
- Attended product knowledge meetings and preformed personal research outside of the workplace to stay up to date on brand and product information.
- Met monthly to discuss my performance and to establish a performance goal for the following month.
- Maintained an incredibly high standard of the sales floor and constantly scanned for anything out of place to correct.
- Navigated the stock room and replenished sales floor promptly.
- Processed and tagged incoming merchandise and placed in stock room.
- Kept higher-ups and sales team informed of numbers throughout the day.
- Scanned personal company email address for any important communication.
- Processed transactions efficiently, ensuring accurate pricing and inventory management.
- Handled customer complaints professionally, resolving issues promptly to maintain brand reputation and client satisfaction.
- Provided styling advice based on client preferences, leading to increased confidence in purchasing decisions.
Sales Associate
1 Year 10 Months- Worked with luxury merchandise from the brands Cartier, Gucci, Fendi, Prada, Versace, Dior, Tom Ford, Balenciaga, Tiffany, Michael Kors, Bottega Venetia, Celine, Chloé, Miu Miu and more.
- Transfered shipments to other store locations, received orders of stock then updated excel spreadsheet with the appropriate information for financial and store records.
- Was responsible for UPS pickups and deliveries and incoming and exported merchandise.
- Revised the inventory system after all transfers and received shipments.
- Added received inventory into our system and promptly tags it for the sales floor.
- Preformed price checks and updated store system and merchandise tagging accordingly when new price lists arrive to store email.
- Met with brand representatives to learn about the history of our brands and merchandise as well as to keep up on the latest fashion trends and products.
- Remained active on the sales floor and exceeded monthly sales targets.
- Acted as manager to help resolve customer concerns and any employee errors in a swift, calm and efficient way.
- Was responsible for weekly cash and bank deposits.
- Was responsible for any custodial duties throughout the store.
- Trained new hires on brand knowledge, store policy and daily procedures.
Sales Associate
1 Year 4 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
1 Year 5 Months- Single handedly raised our location to number one in the district for loyalty member enrolments.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Sold insurance policies for purchased technologies and meeting my personal monthly sales quota.
Education
Associate of Arts - Psychology
- Honor Roll
- Dean’s List
Skills
Client advisor
Stylist
Sales person
Key holder
Management
College level Microsoft proficiency
Teamwork and collaboration
Store opening and closing
Client retention strategies
Timeline
Client Advisor, Luxury Sales Representative
James Perse
02.2026 - CurrentRead More
Sales Associate
Sunglass City
04.2024 - 02.2026Read More
Sales Associate
Steve Madden
06.2021 - 10.2022Read More
Sales Associate
Staples
05.2020 - 10.2021Read More
Charles J. Colgan
Read More
Broward College
Associate of Arts from Psychology
Read More